Platform Engineer II

Do you want to join an organization that invests in you? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As a Platform Engineer 2 you will focus specifically on the application layer—packaging, vetting, deploying, and securing mobile applications. This includes ensuring secure, reliable app delivery for all our clinical and non-clinical applications. This role ensures that Service Central tickets are worked in a timely manner and any recurring themes in issues are escalated up. You aren't just managing devices; you are ensuring that the technology in a clinician’s hand is seamless, secure, and life-saving. 

Key Responsibilities

• App Wrapping/SDK: Implement MDM SDKs or App Wrapping (AppConfig) to enforce data loss prevention (DLP) within apps (e.g., preventing copy/paste of patient data). 
• Application Lifecycle: Manage the ingestion, deployment, updating, and retirement of internal (LOB) and public store applications. 
• MAM Policies: Configure Mobile Application Management (MAM) policies in Intune to secure data on unmanaged (BYOD) devices. 
• Vetting & Security: Analyze application permission requirements and privacy manifests before approval for the enterprise catalog. 
• Kiosk Mode Configuration: specifically configuring “Single App Mode” or “Guided Access Mode” for shared clinical devices. 

The candidate will be involved in: 

• Create and ensure the creation of documentation to support product teams, stakeholders, and training of level 1 and 2 support teams on new and existing features or complex workflows. 
• Grow more junior engineers and lead technical discussions with vendors. 
• Experience with deployment, support and on-site troubleshooting. 
• Manage app onboarding, packaging and deployment. 
• Ability to configure and maintain: App Protection policies, App Config policies, and managed app updates 
• Supports clinical and other enterprise IT teams including facility techs and working to troubleshoot installation, updates, and access issues. 
• Manage public, private, VPP and other business impacting apps. Coordinate testing and validation of app releases. 
• Ensure apps meet security standards including NowSecure minimum scores and compliance requirements. 
• • Creates and maintains documentation. 
• Seeks opportunities to learn and lead newer team members. 
• Customer support and troubleshooting as needed via Service Central / Service Now. 
• Knowledge of security best practices for endpoint management. 
• Ability to troubleshoot issues and diagnose problems related to authentication via WorkspaceOne Access and Microsoft EntraID as they relate to the device and network. 
• Participate in on-call and support rotation. 
• Maintains operational documentation and any runbooks needed. 

Areas of Experience

• Proficiency of either Microsoft Intune and/or WorkspaceOne UEM. 
• Knowledge of security practices (CIS, OWASP, etc.) 
• Azure DevOps or similar 
• Change management 
• Agile process experience 

What qualifications you will need:

• Associates Degree required, Bachelor's preferred
• Three or more years of relevant work experience
• Experience as part of a team of MDM engineers 
• Experience working from a backlog 
• Experience in Healthcare application development and/or data as a service offering 
• Experience with Apple Business Manager (VPP) and Managed Google Play. 
• Knowledge of mobile app development lifecycles and AppConfig standards. 
• Exposure to security and data protection practices. 

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Platform Engineer II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.