Platform Operations Agent

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

Where we work

Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This position will be onsite at our Glendale office.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Overview

At LegalZoom, we are fanatical about delivering a world-class experience for our customers. Our Platform Operations Agents support our Virtual Mail Division by ensuring that our customers are able to digitize their mail and have the ability to view the contents of their mail from anywhere in the world. In this role, you will receive incoming mail from various mail carriers, and scan the mail in order for it to be digitized on behalf of our customers. You will be responsible for delivering processing speed, efficiency, and accuracy targets.

You will

• Document, sort, pack, and ship customer mail.
• Monitor the flow of mail from our remote locations to our processing center(s) and investigate any disruptions, opening cases, contacting vendors, and submitting refunds/claims when necessary.
• Import, categorize, and review address network shipping backhaul and invoice data from a variety of sources, including USPS and UPS.
• Support quality control metrics and programs, and drive continuous quality improvements (systems, processes, and capability), innovation and elimination of non-value-added tasks.
• Work with management to resolve production problems and bottlenecks to ensure efficiency and prevent delays & customer dissatisfaction.
• Other duties as assigned
• Occasional travel may be required as needed

You have

1+ yrs experience in a Customer Support role, Data Entry, Mailroom, Shipping and/or Account management

Experience entering data into a system and comfortable being in front of a computer for a period of time.

Ability to manage virtual mail inbox and ability to submit customer mail to their online account

Some understanding of the shipment process and being able to ship packages to a specified location.

Work with invoice data from a variety of sources, including USPS and UPS.

Ability to manage physical mail within the office

Requires exceptional attendance and punctuality.

Able to lift 40lb.

Ability and experience to independently self-manage, absent of leadership direct oversight.

Positive-thinking and team player.

Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is $33,800 - $43,750. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short-Term/Long-Term Disability Insurance

Plus other wellness benefits to include:

Fertility

Mental Health

One Medical

Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.