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Platform Operator AMS (Adobe Managed Services) as a Cloud Service

PeopleNTech LLC

Alexandria, VA

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JOB DETAILS
SALARY
SKILLS
Access Control, Adobe Creative Suite, Adobe Product Family, Application Programming Interface (API), Automation, Autoscaling, Best Practices, Cloud Architecture, Cloud Computing, Communication Skills, Computer Services, Configuration Management, Content Delivery Network (CDN), Continuous Deployment/Delivery, Continuous Integration, Customer Support/Service, DevOps, Digital Asset Management, Distributed Computing, Documentation, Ecosystems, Enterprise Protection, Environmental Health, IP Multimedia System (IMS), Identify Issues, Identity Data Management, Incident Management, Incident Response, Marketing, Meeting Minutes, Metadata, Onboarding, Operational Support, Operations, Performance Analysis, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Replication and Remote Mirroring, Root Cause Analysis, Systems Administration/Management, Taxonomies, Team Lead/Manager, Technical Leadership, Technical Support, Writing Skills
LOCATION
Alexandria, VA
POSTED
30+ days ago
JOB ID 2142
SO 8501647478
Job Location: San Jose
Bill Rate: $47
Experience Band: 3 or 3 + years
Project Duration -twelve months

Meeting notes with the manager:
Context & Background
Initially, the team was tasked with building a new customer portal as a replacement for Marketing Hub.
Over time, this requirement changed:
  • The team moved away from development
  • They inherited an existing platform (Marketing Hub consolidation)
  • Multiple Marketing Hub instances were consolidated into one single portal
Role Evolution
Earlier discussions included:
  • Full-stack developer
  • Heavy development skills
That is no longer the need - The role has now clearly shifted to:
Platform Operator – AMS (Adobe Managed Services) as a Cloud Service
This is an operations-first role, not a build role.
What They Are ACTUALLY Hiring For
They need someone who can:
  • Operate and manage the platform
  • Ensure platform reliability
  • Handle IT operations
  • Support incident management
  • Bring DevOps mindset, but not heavy coding
Quote in spirit:
"We truly are just looking for someone who can operate this platform.”

Skills That Matter NOW (Core Mandate)
These are non-negotiable for short-term success:
  • Platform Operations experience
  • IT Operations background
  • Platform Reliability / Stability ownership
  • AMS (Adobe Managed Services) familiarity (strongly preferred)
  • Cloud service operations
  • DevOps exposure (supporting, not building)
Not required:
  • Full-stack development
  • Heavy feature development
  • Large-scale coding ownership

Near-Future / Nice-to-Have (Not Immediate)
  • Some reporting work may come later
    • Not platform health dashboards
    • Business-linked reporting tied to Journey Studio
  • Limited development may appear later
    • Still ops > dev
    • Dev will never exceed ops (not even close)
Expectation:
95% Ops today → small Dev opportunity later, but never a dev-heavy role.
  1. Don't share developers, they will fail
  2. If candidates expect build work, they will disengage
  3. If resumes over-index on coding, they miss the point
This role needs:
Ownership
Stability mindset
Comfort with inherited platforms
Calm, operational maturity

This role is focused on operating and stabilizing an inherited Adobe Managed Services platform, with primary responsibility for platform reliability, IT operations, and DevOps support - not feature development.

Below is the formal JD , however, please stick to the meeting notes:

Role Summary
The AEM Assets as a Cloud Service Platform Operator is responsible for the endtoend operational excellence, reliability, and governance of the enterprise AEM Assets Cloud platform. This role ensures that the platform remains performant, secure, scalable, and fully aligned with organizational compliance and content operations needs. The operator provides proactive monitoring, incident response, workflow oversight, and technical support to internal users and partner teams across Adobe@Adobe environments.
Key Responsibilities
1. Platform Operations & Maintenance
• Oversee the technical management and daily operations of the AEM Assets Cloud platform.
• Monitor AEM Assets system performance (compute services, orchestration, replication, CDN usage, storage).
• Troubleshoot platform issues, coordinate fixes with engineering and support teams, and ensure optimal uptime and availability.
• Manage platform configuration, user access, and environment health across author, preview, and publish tiers (leveraging AEM Cloud Manager CI/CD).

2. Governance, Security & Compliance
• Implement and enforce cloud platform governance, including asset lifecycle policy, metadata standards, and compliance with enterprise and industry security guidelines.
• Maintain role based access controls and user entitlement management via IMS (Identity Management Service).
• Support audit requirements through logs, monitoring, reporting, and platform usage reviews.

3. Monitoring & Incident Management
• Maintain active monitoring of cloud system health, asset processing pipelines, workflows, and integrations.
• Respond to incidents, perform root cause analyses, and implement preventive measures.
• Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities).

4. Workflow, Automation & Efficiency
• Support and optimize AEM workflows used for creative production, processing, approvals, and delivery.
• Develop and implement automations and light orchestration to increase operational efficiency across cloud components.
• Monitor and enhance the performance of the Assets Compute services (e.g., image/video renditions, Sensei powered metadata extraction).

5. Integrations & Ecosystem Support
• Maintain integrations across Adobe Creative Cloud, Workfront, Workfront Fusion, Marketing systems, and external platforms (as referenced in AEM Assets on Cloud RACI).
• Ensure stability of API driven and Cloud Manager–based CI/CD interactions with AEM Assets environments.
• Collaborate with partner teams when new integrations or enhancements are required.

6. User Support & Enablement
• Provide technical support to users requiring access, troubleshooting, or workflow guidance.
• Assist content authors, librarians, activation leads, and creative teams with platform operations (based on enterprise RACI roles).
• Support training, onboarding, best practice documentation, and platform communications.

Required Skills & Experience
Technical Skills
• Hands on experience with AEM Assets as a Cloud Service, Cloud Manager, and Adobe Admin Console.
• Understanding of cloud native architecture, autoscaling, and distributed systems.
• Familiarity with DAM best practices (metadata, taxonomy, workflows, governance).
• Ability to interpret logs, troubleshoot platform errors, and analyze performance metrics.
• Knowledge of Adobe Sensei automation capabilities and asset processing pipelines.
Soft Skills
Strong communication and cross team collaboration.
Ability to operate in high ambiguity environments with proactive problem solving.
Excellent documentation, organization, and stakeholder management abilities.
Preferred Qualifications
• Experience with enterprise operations for digital asset management platforms.
• Experience supporting creative, marketing, or content production workflows.
• Exposure to SRE/DevOps patterns for cloud services, including monitoring, alerting, and CI/CD.
Success Indicators
• High uptime and performance of AEM Assets environments.
• Reduction in recurring operational issues through automation.
• Strong adoption, satisfaction, and productivity among internal users.
• Compliance with policy, governance, and audit standards.



SO#
Job Title
Candidate Full Legal Name (as in Govt ID)
LinkedIn Profile Link
Candidate Phone Number
Candidate Email
Candidate Location
Willing to relocate Y/N
Candidate Work Authorization
Work Authorization Validity (If applicable)
Work Authorization - Employer on Record (If applicable)
Primary Skills
Secondary Skills
Previous UST Employee and/or Contractor – Y/N
(Include UID / Date Duration / Account & HM Name)
Interview Availability (If available)
Availability to Start & Notice
Annual Salary (If Full time / Fixed Term )
Role Title (Advantasure)
Candidate Experience on Primary / Must have skills in Yrs.' - Call out gaps from the Job Description requirement on years of experience
Education Related requirements on Primary / Must have skills - Call out gaps from the Job Description requirement on Education if any
Does the candidate have a non-compete to work with Advantasure/ UST Healthproof
Certification/ License - Call out gaps from the Job Description requirement on Certifications if any
Are you currently working or have worked with Client Cross of Michigan or its affiliates
Highest Degree of Education Obtained-Do not include year of graduation

About the Company

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PeopleNTech LLC

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