Platform Services Lead, Data & AI

Platform Services Lead, Data & AI

New York, United States

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Real-world Tech at scale We are a team of 2,200 technology experts designing the software, products, cloud, and AI that power LOréal in 150 countries. We build tools that help our internal teams work smarter, while shaping immersive digital experiences for millions of consumers. With Gen-AI unlocking new possibilities, we combine advanced science with cutting-edge technology to deliver beauty that is personalized, inclusive, and responsible. This is engineering excellence, delivered at global scale

Skills youll sharpen here

AI fluency Cloud Tech product development Cybersecurity Integration Data fluency

As well as these, LOréal employees build the transversal soft skills needed to partner across the business.

Why build here?

We build API-first and Cloud-first, using the best stacks from Google, Microsoft, and Meta. You get the budget and data to build things that actually ship - like LOréal GPT or our connected beauty devices-and push them live across 150 countries. We move fast, but we dont do it blindly.

We also expect your career to keep moving. People don't get stuck in one lane here. With over 1,600 internal moves a year and full access to our Tech & Data University, you are encouraged to switch teams, learn new stacks, and grow. Finally, how you build matters. You will be expected to write code that is accessible to everyone, and design architecture that keeps our servers' carbon footprint low.

Platform Services Lead, Data & AI

New York, New York, United States Job Title Platform Services Lead, Data & AI, Americas Zone Division: L'Oreal IT Americas, Data & AI Domain Location: Hudson Yards, NYC Reports To: VP, Data Domain Lead, Americas

Who We Are: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At LOréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at LOréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do: As the Platform Services Lead, you will drive the strategic transformation of L'Oréal's Data, Analytics, and AI ecosystem from isolated silos into a high-performing, mutualized Platform Services organization. You will oversee a multidisciplinary team responsible for defining architectural governance, scaling enterprise platform capabilities, and streamlining Developer Experience (DevX) across all tech hubs.

Your primary mission is to empower Americas delivery teams to build secure, compliant, cost-aware, and sustainable AI and Data products at scale-making the compliant path the default and seamless choice for engineers and citizen developers alike.

STRATEGIC MISSION & SHIFT You will take reigns of the ongoing fundamental operating shift within Beauty Tech: Architecture & Governance: Establish clear enterprise standards, reference patterns, and Trustworthy AI frameworks in close partnership with global team. Platform Enablement: Ensure platforms are reliable, accessible, and operationally sound across: Beauty Tech Data Platform (BTDP) Beauty Tech Agentic Platform (BTAP) Power BI, Looker, Pencil, and other regionally owned Data & AI SaaS platforms. DevX & AI-Powered SDLC: Drive end-to-end software development lifecycle (SDLC) acceleration through modern AI tools and automated developer workflows.

KEY RESPONSIBILITIES & DOMAINS OF LEADERSHIP

1. Strategic Leadership & Team Management Lead, mentor, and scale a high-caliber team across three core verticals: Solution Architecture & Governance, Platform Enablement, and DevX Framework. Define and execute the roadmap for the Platform Services Catalogue, establishing clear operational guardrails and a seamless "License to Operate" for regional delivery teams. Oversee resource allocation, vendor ecosystems, and talent development across local and international tech hubs with the platform pillar. Present regularly to VP and C Level leaders on platform evolutions, health and AI driven SDLC topics.

2. Solution Architecture & Governance Establish reference architecture patterns, building blocks, and integration standards across Data, Analytics, and AI (BTDP, BTAP, PowerBI and others). Orchestrate and Lead technical design of Data Analytics Platform Authority (DAPA) and Design Authority (DA) presentations for all Americas Data, Analytics, and AI initiatives. Partner with cross-functional teams-including Enterprise Architecture, Security, and Privacy-through the AI Council to govern Trustworthy AI assessments, embed security and privacy by design, and mitigate AI-related risks. Institutionalize FinOps, SecOps and GreenOps foundational practices to ensure sustainable, cost-optimized cloud and AI growth.

3. Enterprise Platform Enablement & Operations Deliver a secure, resilient platform foundation covering end to end aspects such as IAM, Security, Billing, and lifecycle management (GCP, Power BI, Looker, Pencil, etc.). Co-build and harmonize platform services with Global Beauty Tech, accelerating delivery velocity for both professional developers and citizen creators. Drive operational excellence across SecOps, FinOps, and platform support through a dedicated Center of Excellence (COE). Enable advanced AI/Data capabilities for Citizen Developers while maintaining structural safety and governance, under the "License To Operate" model.

4. Developer Experience (DevX) & AI SDLC Acceleration Turn enterprise standards into scalable delivery assets, golden-path templates, and developer tooling (Leveraging tools like Figma, Claude Code, GitHub Copilot, MCPs etc.). Embed security, compliance, and automated testing directly into CI/CD pipelines to frictionlessly guide engineering teams toward best practices.

What We Are Looking For:

QUALIFICATIONS & EXPERIENCE This is an AVP level role in the US. Experience: 14+ years in IT/Engineering leadership, with a proven track record of managing enterprise Data, Analytics, and AI platforms at scale. Domain Expertise: Deep understanding of modern Data & AI cloud architecture (GCP highly preferred, Azure, or AWS), MLOps/AgentOps, FinOps/GreenOps, and modern AI SDLC tooling. Transformational Leadership: Demonstrated experience shifting engineering organizations from siloed execution to mutualized, platform-as-a-service models. Governance & Trust: Solid understanding of Trustworthy AI, data security, privacy compliance, and enterprise risk management. Stakeholder Management: Exceptional communication skills with the ability to bridge complex technical decisions with executive strategy and business impact.

KEY COMPETENCIES Executive Presence: Ability to inspire, articulate a clear vision, and align multi-regional teams toward a single strategic direction. Strategic Architectural Mindset: Capacity to balance immediate delivery needs with long-term platform scalability and sustainability. Operational Excellence: Passion for DevX, operational efficiency, and augmenting practitioners with AI.

As an integral part of our culture at L'Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for LOréal products as well as VIP Access to L'Oréal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows: Salary Range: $147,100 - $213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees. Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) Employee Resource Groups (Think Tanks and Innovation Squads) Access to Mental Health & Wellness Programs

Don't meet every single requirement? At LOréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

Reference number: 253587

Location: New York, United States Date posted: 10/05/2026 Employment type: Full-time Professional field: Tech & Data Type of contract: Permanent Leadership

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AI Charter: our pact Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human. View our AI Charter (opens in new window)

What our people say

As an engineer passionate about new technologies, what drives me is democratising AI and tech. Im committed to making them truly accessible and bringing real value to employees across all our diverse businesses.

Lina, AI Product Lead

What we bring to the table Please note: The exact benefits can vary depending on your country.

A Competitive Salary to Secure Your Talent

Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.

Your Health & Well-being First

Youll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.

Unlock Your Potential

From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.

Flexibility for a Balanced Life

Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.

The Ultimate LOréal Experience

Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.

Thriving Community

Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, youll be part of an ultra-connected network.

Think you'd be a great fit? We'd love to see you apply.

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