Platform Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

At Ingram Micro, we help businesses realize the promise of technology. As a leading global technology ecosystem, we're transforming the way technology is distributed through innovation, digital platforms, and the power of Xvantage. Join us and help shape the future of how business gets done.

Our Platform Business team is at the centre of Ingram Micro's transformation into a Platform Company. We partner with regional and country leaders to accelerate platform adoption, standardise processes, and deliver measurable business outcomes across EMEA and beyond.

Driven by our values of Results, Integrity, Imagination, Courage, Responsibility, and Talent, we collaborate across teams, embrace innovation, and continuously improve the way we work.

Platform Success Manager

The Platform Success Manager (PSM) is responsible for ensuring that digital platform capabilities generate measurable business value. Acting as the bridge between business leaders, regional sales leader, Country teams, and Global Platform Business, the PSM drives platform adoption, utilisation, business transformation, and execution excellence for the assigned global platform initiative. The role translates platform capabilities into material business outcomes and supports the organisation's journey toward becoming a Platform Company.

What You'll Do

• Drive adoption and utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities.
• Partner with country and regional leaders to align platform initiatives with business goals.
• Lead onboarding and enablement activities for standardized platform processes.
• Champion process harmonization, operational excellence, and continuous improvement.
• Coach teams on maximizing platform capabilities to improve productivity and performance.
• Monitor adoption and business impact metrics, providing insights and recommendations.
• Serve as the key link between regional teams and Global Platform Business.
• Support deployment, change management, and optimization of platform initiatives.

What You'll Bring

• Experience leading digital transformation, platform adoption, or business enablement initiatives.
• Strong business acumen and ability to connect technology to business results.
• Knowledge of CRM, analytics, automation, AI-enabled tools, or digital platforms.
• Ability to influence and engage stakeholders across functions and geographies.
• Experience driving change management and process improvement.
• Strong analytical, problem-solving, and communication skills.
• Experience measuring and improving business performance through KPIs.
• Fluent English required; additional European language(s) are a plus.

Why Ingram Micro?

At Ingram Micro, you'll work on high-impact initiatives with global reach, collaborate with diverse teams, and have opportunities to learn, grow, and advance your career. If you're excited about driving innovation and helping shape a platform-led future, we'd love to hear from you.