Job Description
Role: Platform Support & Enablement Lead- Fullime Role
- Lead L1/L1.5/L2 support for Microsoft Data & Analytics platforms.
- 6+ years in Production Support / AMS / Managed Services; 3+ years with Microsoft Data & Analytics.
- Strong ITIL/ITSM and incident, problem, change, and service request management.
- Support Power BI, Microsoft Fabric, Power Platform, Copilot Studio, Azure, SQL, and Data Gateway.
- Manage user onboarding, access, licensing, and Entra ID/Azure AD.
- Develop KB articles, SOPs, runbooks, and training materials.
- Drive RCA, SLA compliance, operational reporting, and service reviews.
- Collaborate with engineering teams and mentor junior support engineers.
- Preferred: Healthcare experience and certifications in ITIL, Fabric, Power Platform, or Azure.
- Location: Remote; willing to travel to client locations as needed.
Numbers & Facts
| Location | NULL, CA (Remote) |
Skills
Change Order Managementunmatched
Data Analysisunmatched
Healthcareunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Knowledge Baseunmatched
Licensingunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Onboardingunmatched
Power BIunmatched
Production Supportunmatched
SQL (Structured Query Language)unmatched
Service Level Agreement (SLA)unmatched
Standard Operating Procedures (SOP)unmatched
Technical Supportunmatched
Willing to Travelunmatched
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