Playbook Change & Reporting Analyst

Kforce has a client in Juno Beach, FL that is seeking a Playbook Change & Reporting Analyst. Responsibilities:

• Support stakeholder/SME interview documentation and consolidation of interview themes
• Maintain feedback logs, issue logs, action items, RAID inputs, reporting inputs, decision logs, and dependency trackers for the team
• Support review of available materials and documentation of gaps, observations, recommended updates, and open questions
• *Support backend investigation and synthesis of available information, including Conduit guidance, work-order examples, adoption metrics, reporting examples, process information, working-session notes, and stakeholder inputs
• Support development of the Available Materials Review Summary, Stakeholder/SME Interview Summary, Issue Handling and Reporting Approach, Reporting and Feedback Tracking Approach, and other milestone deliverables as assigned
• Support preparation, organization, and quality review of milestone deliverable packages, including consolidation of inputs, themes, open items, risks, and recommendations
• Support consolidation of themes, risks, questions, dependencies, open items, and recommendations for weekly reporting and milestone packages
• Help define practical reporting and feedback tracking approaches for pilot observations, user issues, support needs, adoption risks, and leadership visibility
• Support definition of adoption KPIs, reporting inputs, dashboard needs, source-data dependencies, process handoffs, and friction logs
• Map available process information from work-order assignment through photo capture, review, rework, approval, closure, and downstream asset/template usage
• Help clarify what can be reported using existing data versus what would require future reporting, dashboard, data, or system changes
• Support the Data Collection Adoption Playbook by organizing field feedback, stakeholder input, known friction points, support paths, and reinforcement considerations

Requirements:

• 5-8+ years overall experience, with 3+ years in business analysis, process analysis, KPI reporting, adoption reporting, operational reporting, PMO analysis, or similar role supporting technology or operational transformation initiatives
• Strong documentation, synthesis, note-taking, and written communication skills
• Experience maintaining RAID logs, issue logs, action item trackers, decision logs, dependency trackers, feedback logs, friction logs, or similar project controls
• Ability to organize stakeholder input, meeting notes, field feedback, and available source materials into concise themes and recommendations
• Ability to define adoption KPIs, reporting requirements, dashboard needs, data dependencies, process handoffs, friction logs, decision logs, and leadership-ready summaries
• Ability to distinguish what can be measured today from what requires new data, reporting, dashboards, or system changes
• Ability to map operational processes from work-order assignment through photo submission, review, approval, closure, and downstream asset/template usage
• Experience supporting reporting inputs, metrics tracking, dashboard requirements, adoption/readiness reporting, or leadership reporting without necessarily building production dashboards
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, Teams, and SharePoint or similar collaboration/documentation tools
• Ability to work in ambiguous environments where documentation may be incomplete and inputs are refined during the engagement