Player Services Representative

Summary:

Provides guest service, safeguards company funds and maintains an accurate account of cash window impress totals. Additionally, provides cash services for both internal and external guests and provides information and all services related to the One Card, including the sign up of new customers and the issuance of new cards.

Essential Functions and Responsibilities:

• Securing of company funds.
• Redeeming chips, coins, cash checks and e-tickets and supplies information to guests.
• Maintaining and assuring the proper routing of the department’s paperwork.
• Establishes accurate accounts for players based on data entry guidelines, issue cards and explains the program to them.
• Issues cash redemptions based on earned number of points available in player accounts.
• Updates accounts with information changes and obtains missing information on player accounts.
• Understand and execute regulations for AML (Anti-money laundering) and Title 31.
• Maintain sufficient knowledge to answers questions about the One Card promotions and rewards program and other general information regarding overall casino amenities including, but not limited to parking, facilities, hotels, restaurants, and all events and promotions.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.