Player Services Supervisor

Essential Functions:

• Review staffing levels, customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor Cash Machine cassette levels to determine Fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and note all variances.
• Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
• Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
• Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.      
• Works specialty bank or front line upon request.  
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. 
• Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company. 
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. 
• Ensures that team members clearly understand and are held accountable for their performance expectations. 
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
• Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills & Abilities

• Excellent communication and organizational skills
• Must be able to type 30 - 35 word per minute with accuracy
• Previous computer skills preferred
• Must enjoy working with the public
• Display leadership ability 

Education and Experience

• High School Diploma or GED equivalent required.
• A minimum of 1 year related experience required.      
• A minimum of 1 year supervisory experience required.

Required Certification/License

• Must be able to obtain, and maintain an Ohio Lottery Commission Gaming License
• Must be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming License
• Must obtain a Notary Public Commission