Playtest Operations II

IDR is seeking a Playtest Operations II to join one of our top clients for an opportunity in Los Angeles, CA. In this role, you’ll own end-to-end participant recruiting operations for playtests and qualitative research studies, partnering closely with researchers and operations stakeholders to deliver high-quality, on-time recruiting outcomes. This is a great fit for someone who enjoys building reliable processes in a fast-paced, consumer technology / gaming environment while maintaining strong standards around privacy, compliance, and participant experience.

Position Overview for the Playtest Operations II:

• Own end-to-end participant recruiting delivery for playtests and qualitative research, from intake alignment through scheduling, confirmations, and show-rate management
• Manage participant communications at scale with clear, consistent outreach and follow-ups
• Partner with researchers to support screener development, sampling approaches, and quota/criteria alignment
• Track recruiting health signals (e.g., no-shows, replacements, cycle time) and drive practical process improvements
• Coordinate with external vendors as needed to ensure execution quality and timeline adherence

Requirements for the Playtest Operations II:

• 3+ years of experience in research operations, user research, participant recruiting, or a closely related role
• Demonstrated ability to independently manage recruiting logistics across multiple concurrent studies
• Strong working knowledge of qualitative research recruiting practices (screening, quotas, participant quality controls)
• Experience managing scheduling, attendance tracking, and incentive workflows with high attention to detail
• Ability to operate with discretion and sound judgment when handling sensitive participant data and supporting privacy/compliance standards

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com