Plumbing Customer Service Rep

Plumbing Customer Service Rep

Fathom Plumbing Solutions is seeking a dedicated part-time Plumbing Customer Service Rep to join our team in Ann Arbor, MI. This in-office, part-time position offers an hourly wage ranging from $18 to $28, depending on experience and skills.

This is apart-time role, with shifts scheduled during business hours, Monday through Friday, from 7:30 AM to 4:30 PM. All work is performed in our Ann Arbor, MI office.

In this position, you will be responsible for answering inbound calls and web inquiries, capturing job details accurately, and providing information about our services to customers. You will coordinate a two-week forward-looking schedule and dispatch technicians based on priority, location, and expertise. Daily tasks include communicating schedule changes to the field team, entering jobs and maintaining detailed notes within ServiceTitan, following up on estimates, assisting with invoices and QuickBooks coordination, and tracking key operational metrics. You will play an essential role in supporting both our customers and our field team.

Our Ideal Plumbing Customer Service Rep:

• CSR, dispatch, or administrative experience (home services a plus)
• Friendly, outgoing, and positive attitude
• Detail-oriented and an active listener
• Ability to follow a call script and capture key customer/job information
• Strong, calm, and confident phone presence
• High accountability, strong organization, and multitasking skills under pressure

Preferred:

• Proficiency with technology; ServiceTitan and Google Suite preferred
• Experience in residential home services (plumbing, HVAC, electrical)
• Familiarity with membership/maintenance agreement sales
• Comfortable handling inbound call volume without relying on a script

Proudly serving Ann Arbor and Washtenaw County, we deliver top-quality plumbing solutions backed by a deep commitment to our team's success. We believe that exceptional service starts with a supportive work environment, which is why we invest in our people through mentorship, professional training, and clear paths for advancement. By offering competitive compensation and comprehensive benefits, we ensure our diverse team of experts can thrive. Join us and build a lasting career where your dedication is truly valued and your professional growth is our priority.

We invite you to apply today using our convenient, mobile-friendly application. Start your application now and take the next step toward a rewarding career with our team.

Must have the ability to pass a background check and drug screening test.