Plumbing / Electrical Trades Manager

Heritage Home Service

Worcester, Massachusetts

JOB DETAILS
SALARY
$100,000–$140,000 Per Year
LOCATION
Worcester, Massachusetts
POSTED
30+ days ago
Overview:

 

At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high‑performance culture, we are a trusted leader in home services—and we’re growing fast.

We are hiring a Plumbing & Electrical Trades Manager to lead from the front. This is a high‑impact leadership role for someone who thrives in a fast‑paced environment and wants true ownership over people, performance, and outcomes.

This is not a maintenance role—it’s a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.

 

Compensation

$100,000–$140,000 total compensation (salary + performance bonuses)

 

What We Offer

  • Competitive Compensation – Your expertise and results are rewarded.

  • Leadership Development – Build, coach, and elevate a team of technicians into high performers and future leaders.

  • P&L Responsibility – Directly influence financial outcomes through operational excellence.

  • Fast Career Growth – Proven leaders advance quickly as the business scales.

  • High Autonomy – Operate with strategic guidance while making independent, real‑time decisions.

  • Comprehensive Benefits – Industry‑leading benefits and employee support.

 

Key Responsibilities

Leadership & Culture

  • Lead, manage, and develop a team of Plumbing & Electrical Technicians.

  • Set clear expectations and hold the team accountable to results and standards.

  • Build a culture of ownership, urgency, and continuous improvement.

Revenue Growth & Strategy

  • Drive team financial performance through goal‑setting, reporting, and coaching.

  • Use data to diagnose issues and drive improvement.

  • Translate operational decisions into financial outcomes.

Operational Excellence

  • Partner with operations, dispatch, and customer service to streamline processes.

  • Improve efficiency through scheduling, workflow optimization, and performance tracking.

Customer Satisfaction

  • Own the outcome of every job, including escalations.

  • Ensure responsiveness, professionalism, and high‑quality service delivery.

 

Qualifications

  • 5+ years of management experience in plumbing, electrical, or military service (technical background not required).

  • Ability to inspire and drive personal and professional growth in team members.

  • Commitment to delivering unmatched homeowner satisfaction.

  • Strong leadership skills with a track record of achieving business goals.

  • Detail‑oriented, organized, and effective at multitasking.

  • Strong presentation and group communication skills.

  • Confident, decisive communicator in a fast‑paced, goal‑driven environment.

  • Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).

 

Benefits & Perks

  • Medical, Dental, and Vision Insurance

  • 401(k) with 4% company match

  • Paid Time Off & Paid Holidays

  • Company‑provided life & disability insurance

 

Join Our Team

At Heritage Home Service, we don’t just offer jobs—we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.

 

 

 

 

Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.

About the Company

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Heritage Home Service