Plumbing / Electrical Trades Manager

Heritage Home Service

Worcester, MA

JOB DETAILS
SALARY
$100,000–$140,000 Per Year
SKILLS
Coaching, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Electricity, Employee Benefits, Financial Operations, Identify Issues, Leadership, Legal, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Military, Multitasking, Organizational Skills, Performance Analysis, Performance Goal Setting, Plumbing, Process Development, Process Improvement, Profit & Loss Management, Service Delivery, Team Lead/Manager, Vision Plan
LOCATION
Worcester, MA
POSTED
30+ days ago

Overview

At Heritage Home Service, we deliver top-tier residential plumbing, heating, cooling, and electrical services with an uncompromising focus on customer experience and operational excellence. Backed by decades of expertise and a high‑performance culture, we are a trusted leader in home services-and were growing fast.

We are hiring a Plumbing & Electrical Trades Manager to lead from the front. This is a high‑impact leadership role for someone who thrives in a fast‑paced environment and wants true ownership over people, performance, and outcomes. This is not a maintenance role-its a builder role. You will develop teams, drive performance, and take ownership of a rapidly growing department.

Compensation $100,000-$140,000+ earning potential (salary + performance bonuses)

What We Offer

  • Competitive Compensation - Your expertise and results are rewarded.
  • Leadership Development - Build, coach, and elevate a team of technicians into high performers and future leaders.
  • P&L Responsibility - Directly influence financial outcomes through operational excellence.
  • Fast Career Growth - Proven leaders advance quickly as the business scales.
  • High Autonomy - Operate with strategic guidance while making independent, real‑time decisions.
  • Comprehensive Benefits - Industry‑leading benefits and employee support.

Key Responsibilities

Leadership & Culture

  • Lead, manage, and develop a team of Plumbing & Electrical Technicians.
  • Set clear expectations and hold the team accountable to results and standards.
  • Build a culture of ownership, urgency, and continuous improvement.

Revenue Growth & Strategy

  • Drive team financial performance through goal‑setting, reporting, and coaching.
  • Use data to diagnose issues and drive improvement.
  • Translate operational decisions into financial outcomes.

Operational Excellence

  • Partner with operations, dispatch, and customer service to streamline processes.
  • Improve efficiency through scheduling, workflow optimization, and performance tracking.

Customer Satisfaction

  • Own the outcome of every job, including escalations.
  • Ensure responsiveness, professionalism, and high‑quality service delivery.

Qualifications

  • 5+ years of management experience in plumbing, electrical, or military service (technical background not required).
  • Ability to inspire and drive personal and professional growth in team members.
  • Commitment to delivering unmatched homeowner satisfaction.
  • Strong leadership skills with a track record of achieving business goals.
  • Detail‑oriented, organized, and effective at multitasking.
  • Strong presentation and group communication skills.
  • Confident, decisive communicator in a fast‑paced, goal‑driven environment.
  • Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).

Benefits & Perks

  • Medical, Dental, and Vision Insurance
  • 401(k) with 4% company match
  • Paid Time Off & Paid Holidays
  • Company‑provided life & disability insurance

Join Our Team

At Heritage Home Service, we dont just offer jobs-we build careers. If youre ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you.

Heritage Home Service may conduct a preemployment background check and drug test, subject to applicable law.

About the Company

H

Heritage Home Service