Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork
We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.
Responsibilities
Answer incoming calls and emails from customers, property managers, and vendors
Schedule and dispatch plumbing technicians efficiently
Coordinate appointments with residents, tenants, and property managers
Enter and manage work orders within our scheduling software
Monitor technician schedules and adjust routes as needed
Provide status updates to customers and clients
Follow up on open work orders and ensure timely completion
Communicate with technicians regarding schedule changes and job updates
Maintain accurate notes and documentation
Assist with estimates, invoicing, and administrative support as needed
Ensure all client portals are updated with current job statuses
Qualifications
Required:
Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL)
Strong phone and communication skills
Excellent organizational and time management abilities
Ability to multitask in a fast-paced environment
Strong computer skills including Microsoft Office and Google Workspace
Professional and positive attitude
Reliable attendance and punctuality
Preferred:
Plumbing, HVAC, construction, restoration, or home services industry experience
Experience with Kickserv, ServiceTitan, Housecall Pro, or similar software