Sr. Manager, Design Program Management, Devices and Services Design Team Amazon.com Services LLC
Seattle, WA30+ days ago
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Skills
- Coachingunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Driver's Licenseunmatched
- Leadershipunmatched
- Maintenance - Plumbingunmatched
- Maintenance Servicesunmatched
- Metricsunmatched
- Onboardingunmatched
- Performance Reviewsunmatched
- Plumbingunmatched
- Safety Standardsunmatched
- Salesunmatched
- Team Lead/Managerunmatched
- Website Conversionunmatched
Description
Plumbing Service Manager | Leadership Role | $90K–$130K+
Marysville, WA | Full-Time
Lead the Team. Drive Performance. Build Something That Lasts.
A great home service plumbing company is looking for a proven Plumbing Service Manager who can coach technicians, drive results, and deliver an exceptional customer experience. If you believe great teams are built through hiring, training, and leadership, not micromanagement, and you’re ready to run a service department like a business, this is your opportunity.
What You'll Do
• Lead, develop, and hold the plumbing service team accountable to performance standards
• Coach technicians on technical skills, customer interaction, and sales effectiveness
• Drive key metrics: revenue, conversion rates, average ticket, and customer satisfaction
• Own recruiting, onboarding, and retention of service technicians
• Collaborate with dispatchers to maximize efficiency and customer experience
• Conduct ride-alongs, performance reviews, and regular one-on-ones
• Maintain high standards for safety, professionalism, and quality of work
What We're Looking For
• 3+ years of experience in plumbing service management or a senior tech role
• Licensed plumber preferred
• Track record of building and leading high-performing service teams
• Strong understanding of residential plumbing systems
• Business-minded with ability to read and respond to performance data
• Excellent communication, coaching, and leadership skills
• Valid driver’s license with a clean record
What We Offer
• $90K–$130K+ compensation based on experience and performance
• Full benefits package
• Leadership role with real authority and impact
• Supportive ownership team that invests in your success
• Growth opportunities as the company scales
Ready to Lead at the Next Level?
If you’re a results-driven plumbing leader who wants to make a real impact, apply today.
Equal Opportunity Employer. Veterans are encouraged to apply.
Numbers & Facts
| Location | Marysville, Washington |
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