Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Hand Tools, Identify Issues, Maintenance - Plumbing, Maintenance Services, On Call, Plumbing, Problem Solving Skills, Resolve Customer Issues, Safety Codes, Safety Standards, Sales, Systems Maintenance, Telephone Skills
NexGen (A Rooter Hero Company) is Hiring a Plumbing Service Technician!
Location: Anaheim, CA
Schedule: Full-Time (with On-Call Rotation)
Pay Rate: $75,000 – $150,000/year
Employment Type: Full-Time
Overview
NexGen (A Rooter Hero Company) is seeking a skilled Plumbing Service Technician to join our growing team in Simi Valley, CA. This role is ideal for a motivated professional with hands-on service experience who enjoys problem-solving, customer interaction, and delivering high-quality plumbing solutions.
You’ll be responsible for diagnosing, repairing, and maintaining plumbing systems while providing excellent customer service and driving revenue through accurate recommendations and estimates.
Responsibilities
- Diagnose plumbing issues and perform service and repairs on residential and commercial systems
- Install, maintain, and troubleshoot water, drain, and gas systems
- Provide clear estimates and explain repair or replacement options to customers
- Ensure all work complies with local codes, safety standards, and company policies
- Deliver exceptional customer service and build long-term client relationships
- Maintain tools, equipment, and company vehicle in excellent condition
- Participate in on-call rotation and respond to service requests as needed
- Collaborate with team members to maintain a positive work environment
Requirements
Must Have:
- At least 1 year of service plumbing experience
- Must live within 30 miles of the shop (Mission Hills, CA)
- Must have own hand tools
- No more than 2 driving tickets on record
- Clean driving record with no DUI
- Valid driver’s license
- Strong troubleshooting and problem-solving skills
- Ability to communicate effectively with customers
- Ability to work weekends and on-call shifts
Nice to Have:
- Commercial service experience
Benefits
- Paid Time Off
- Sales Bonuses
- 401(k) Retirement Plan
- Health Care
- Dental Insurance
- Vision Insurance
- Overtime Pay
- Growth Opportunities