Overview:
Plumbing Service Technician (Residential)
Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.
Whalen & Ives is growing and we’re adding talented Plumbers to our team! With decades of trusted service behind us and exciting growth ahead, this is your chance to join a company that truly supports your success. We’re looking for motivated professionals who want long‑term stability, competitive pay, and the opportunity to thrive within a team that genuinely cares. Your next great opportunity starts here - apply today!
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Responsibilities
- Plumbing Installations & Repairs – Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
- System Inspections & Testing – Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
- Troubleshooting & Diagnostics – Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
- Customer Interaction – Communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring customer satisfaction
- Cost Estimation & Solutions – Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
- Preventative Maintenance – Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
- Service Titan – Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
- Compliance & Safety – Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
- Customer Service Excellence – Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction
Qualifications
- Experience 1-3+ years of experience as a plumber or similar role, with a focus on residential plumbing
- Certification – Plumbing certification or equivalent field experience from a technical/trade school preferred
- Technical Expertise – Proficient in installing, maintaining, and repairing plumbing systems, including soldering and fixture replacements
- Service Software – Experience with Service Titan or similar trade software is a plus
- Communication Skills – Strong communication and listening skills to effectively interact with customers and team members
- Attention to Detail – Ability to perform accurate work while adhering to plumbing codes and regulations
- Customer-Focused – A commitment to delivering exceptional service with a positive attitude
- Driver’s License – Valid driver’s license with a clean driving record
What We Offer
- Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
- 401(K) with Company Match: Plan for your future with confidence
- Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
- Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
- Paid Time Off: Vacation, holidays, and sick time to support work-life balance
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Join our team at Whalen & Ives and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
Whalen & Ives May conduct a preemployment background check and drug test, subject to applicable law
Whalen & Ives is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.