Apple iPad, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Evaluation, Customer Support/Service, Customer Training, Dental Insurance, Documentation, Driver's License, Identify Issues, Maintenance - Plumbing, Maintenance Services, Organizational Skills, Plumbing, Resolve Customer Issues, Technical Support, Vision Plan
Cole Services, a family-owned company proudly recognized as one of Orange County’s 2025 Top Workplaces, has built a strong reputation for delivering high-quality residential plumbing, HVAC, and electrical services throughout Southern California. Our team is known for exceptional customer care, quality workmanship, and a supportive company culture where employees are valued and given opportunities to grow.
We’re looking for an experienced Plumbing Service Technician who takes pride in helping customers, solving problems, and delivering top-tier service on every call.
Position Summary
The Plumbing Service Technician is responsible for diagnosing, repairing, servicing, and replacing residential plumbing systems while providing an exceptional customer experience. This role requires strong technical ability, professionalism, and the ability to communicate solutions clearly with homeowners.
The ideal candidate is dependable, customer-focused, and confident in presenting repair and replacement options while maintaining high standards of workmanship and service.
Responsibilities
- Perform inspections, diagnostics, repairs, maintenance, and replacements on residential plumbing systems.
- Troubleshoot plumbing issues efficiently and provide clear, professional recommendations to homeowners.
- Educate customers on repair, replacement, maintenance, and upgrade options.
- Present estimates and discuss memberships, financing options, and available services when appropriate.
- Complete service documentation accurately in ServiceTitan and company systems.
- Maintain a clean, organized, and professional work environment and company vehicle.
- Communicate effectively with dispatch, installers, management, and customers throughout the service process.
- Participate in ongoing technical and customer service training.
- Deliver an exceptional customer experience that reflects company standards and values.
Requirements
- Minimum 3 years of residential plumbing experience required.
- Strong diagnostic and troubleshooting skills.
- Excellent communication and customer service abilities.
- Comfortable presenting repair and replacement options to homeowners.
- Experience with ServiceTitan or similar CRM software preferred.
- Ability to work independently while contributing positively to a team environment.
- Valid driver’s license with a clean driving record.
- Strong work ethic, professionalism, and reliability.
Why Join Us?
- Competitive compensation with performance-based incentives.
- Year-round work with consistent scheduling.
- Company vehicle, iPad/tablet, uniforms, and major tools provided.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and ongoing professional development opportunities.
- Supportive, family-oriented culture focused on growth, teamwork, and excellence.
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