Plumbing Training & Quality Specialist

IDR is seeking a Plumbing Training & Quality Specialist to join one of our top clients for a remote opportunity. This role focuses on supporting the launch of innovative smart home water leak detection products by developing training materials, reviewing installations, and ensuring quality standards are met. The position is ideal for someone with plumbing experience who enjoys explaining technical concepts in a clear, accessible manner.

Position Overview for the Plumbing Training & Quality Specialist:

• Serve as the plumbing subject matter expert for the client’s water leak detection and shut-off device pilot program.
• Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
• Review installation work for quality, accuracy, and compliance with plumbing standards.
• Provide expertise to resolve escalated customer or installer issues related to plumbing.
• Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.

Requirements for the Plumbing Training & Quality Specialist:

• Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
• Proven ability to develop clear, concise training materials and process documentation for a non-technical audience
• Strong communication skills, both verbal and written
• Experience with in-home or connected device technology (smart home, IoT) preferred
• Willingness to travel 1-2 times per month within the US

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com