PM Operations Manager

About Chick-fil-A

At Chick-fil-A, we’re not just in the chicken business — we’re in the people business. Our goal is to serve freshly prepared food, provide exceptional service, and positively influence everyone we encounter. As a PM Operations Manager, you will play a key leadership role in maintaining these standards during our critical evening hours.

Position Summary

The PM Operations Manager is responsible for overseeing all aspects of Chick-fil-A's evening operations, ensuring excellent service, team performance, and operational efficiency. You will lead by example, managing a team of 20+ during peak hours, solving problems on the fly, and driving a culture of hospitality and excellence.

Key Responsibilities

• Lead and supervise all front-of-house and back-of-house evening operations
• Ensure high standards for food quality, speed of service, cleanliness, and guest experience
• Manage labor and food costs during PM hours to align with daily and weekly goals
• Coach, mentor, and develop team leaders and team members through active feedback and performance evaluations
• Ensure all safety, sanitation, and health protocols are followed
• Communicate effectively with AM leaders to ensure smooth shift transitions
• Execute nightly closing procedures and reporting
• Handle customer complaints or incidents with professionalism and urgency

Qualifications

• 2+ years of leadership experience in restaurant, hospitality, or retail operations (Chick-fil-A experience preferred but not required)
• Proven ability to manage teams in a fast-paced, high-volume environment
• Experience in leading and developing people
• Strong organizational, interpersonal, and problem-solving skills
• Passion for servant leadership and team development
• Available to work evenings and Saturdays (closed on Sundays)
• Must be 18 years or older

What We Offer

• Competitive salary or hourly pay based on experience
• Performance-based bonuses
• Health benefits and paid time off
• Leadership development and advancement opportunities
• A positive, people-first culture

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Type

Full time, Part time