R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size business, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies.
We are seeking a qualified professional for the role of Customer Service Representative located in our White Marsh Office.
Responsibilities:
Quality servicing of clients
Assist clients with policy questions and issues
Obtain missing/additional information from clients for renewal insurance applications
Process new business policies, endorsements, renewals, and cancellations using various insurance company web portals and internal agency management system
Assist clients with billing and payment issues
Handle, process, and follow-up on claims
Create certificates of insurance
Educate and recommend available protection to complement new and existing policies
Develop strong customer relationships
Other duties as assigned
Requirements:
Excellent communication skills, particularly the ability to listen, understand, and explain insurance information to policyholders and others
Good interpersonal skills for responding to inquiries with an excellent telephone manner
Good organization and decision-making skills
Valid MD Property/Casualty and Life/Health Insurance license,
Excellent computer and math skills
As a Customer Service Representative, you will receive:
Competitive compensation
Company sponsored Group Health, Dental, Vision, STD & Term Life Insurance
Health Savings Account
Flexible Spending Account (Medical and Dependent Care)
Paid Time Off
Company sponsored 401K Retirement Plan with match
Tuition reimbursement
Ongoing training and support
Professional growth opportunities
Numbers & Facts
Location
Calvert, MD
Skills
Billingunmatched
Brokerageunmatched
Communication Skillsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Health Insuranceunmatched
Healthcare Providersunmatched
Insuranceunmatched
Insurance Documentationunmatched
Internet Portalunmatched
Interpersonal Skillsunmatched
Life Insuranceunmatched
Mathematicsunmatched
Sales Managementunmatched
Telephone Skillsunmatched
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