PMO Manager

Description

Key Responsibilities

• Develop an organized, strategized program for customer accounts. (This is estimated to account for 70-80% of the PMO Manager workload).
  • Collaborate with executive leadership, resource management, and sales to develop and execute account strategy, vision, and customer issue resolution.
  • Before assigning a project manager, consult with Sales and Resource Management to assess staffing needs and estimate roles and duration for potential future opportunities.
  • Throughout the project lifecycle, remain up-to-date on execution plans. Serve as the escalation point of contact for customer stakeholders.
  • Manage stakeholder relationships and provide regular progress updates to optimize customer satisfaction and retention to new and existing customers.
  • Be hands on with our largest projects, sometimes taking on Project Manager responsibilities where needed.
  • Promote the implementation of Agile methodologies to improve the efficiency of service delivery.
• Ensure Flatirons Solutions has an experienced team of Project Managers in the PMO. (This is estimated to account for 10-15% of the PMO Manager workload).
  • Recruit, train, supervise, and mentor a team of Project Managers with varying experience levels to execute strategies and oversee projects across multiple geographic regions.
  • Determine the number of Project Managers needed and their respective project assignments.
  • Foster a culture of continuous improvement and creativity within the PMO.
  • Identify our Project Management team's training and development needs to ensure our customers receive high-quality experience and service.
  • Develop an onboarding program that provides training required for new hires and existing employee growth.
• Develop and maintain methodology and artifacts for the PMO. (This is estimated to account for 10-15% of the PMO Manager workload).
  • Establish and communicate clear qualitative and quantitative metrics to monitor progress and guide decision-making.
  • As part of the PMO methodology, use best project management practices and hands-on leadership to scope, initiate, manage, and implement programs that drive service excellence.
  • Create reports, dashboards, and artifacts for project management.
  • Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
• Other duties as may be assigned.

Skills, Knowledge and Expertise

• Bachelor's degree in a related field (i.e., business, technology, computer science) or equivalent work experience implementing software technology.  MBA preferred. 
• Minimum eight years of demonstrated management experience leading custom software development or systems integration projects.
• AI experience required. 
• Aviation and Aerospace knowledge is a huge plus! 
• Demonstrated ability to foster and grow professional relationships with clients.
• Effective teamwork skills and ability to work with people at all levels within a company.
• Experience hiring and managing direct reports.
• Certified in Project Management (PMP) and/or Agile Methodologies (SAFe, CSM) preferred.
• Advanced computer skills: MS Office Suite (e.g., Word, Excel, PowerPoint, Project, etc.), Web-based project management tools (e.g., JIRA, Confluence, Gantt Pro, etc.)
• Excellent teamwork and interpersonal skills and the ability to interface positively with all levels of management and customers.
• The ability to effectively work in a diverse environment that values results and urgency.
• Effective communication at all levels regarding project plans, milestones, deliverables, and progress updates.
• Strong oral, written, and presentation skills are required.
• Ability to gather, organize, and analyze data. 
• Demonstrated ability to manage workflow, prioritize tasks, and meet deadlines while proactively adapting to changes.
• Experience in completing challenging projects and solving complex problems, resulting in successful implementation and deployment.
• Possess an unyielding sense of honesty and an unwavering strength of character. Their presence is inspiring and generates confidence and respect in others.