The primary responsibility of the Podium Supervisor is to support restaurant managers by leading the day-to-day operations for the Host/Hostess team. This person must possess effective leadership skills, including relationship building, delegation, coaching and training. In addition, the Podium Supervisor must be very organized, and be able to multi-task and prioritize successfully. This person must be able to make decisions quickly without supervision, and must effectively communicate with all guests and team members.
Work Duties
Provide guidance, leadership, coaching and training for the Host/Hostess team
Provide leadership support as needed for the entire front-of-house team, which may include opening or closing shifts as the on-duty supervisor
Provide leadership guidance and assistance at the Point-of-Sale systems as needed
Assist with guest satisfaction checks and provide guest recovery as needed
Delegate tasks to Host/Hostess team as appropriate
Answer phone in a timely and appropriate manner
Prepare and maintain Host/Hostess area for guest arrival
Properly and efficiently utilize the restaurant reservation, seating and paging systems
Politely greet all guests in a timely fashion
Lead guests to the table and seat guests in an appropriate fashion
Politely inform guests of wait times and prepare wait lists as necessary
Answer any guest questions as necessary
Offer all guests a fond farewell
Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
Maintain personal appearance and hygiene in a manner consistent with Disney and Company standards
Perform work duties in compliance with all Company guidelines and policies
Display proper food safety procedures at all times
Follow all necessary laws and processes for the safe service of alcohol
Work closely with all other team members and display good teamwork
Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
All other tasks as assigned
NOTE: This Job Description is subject to change at any time
Numbers & Facts
Location
Lake Buena Vista, Florida
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