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Point Callers

TruNorth Resolution Group LLC

Williamsville, NY

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JOB DETAILS
SKILLS
Analysis Skills, Benchmarking, Call Centers, Call Volume, Communication Skills, Computer Skills, Credit and Collections, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Exceeded Sales Goal, High School Diploma, Metrics, Multitasking, Organizational Skills, Past Due Accounts, Record Keeping, Regulations, Research Skills, Team Player, Time Management, Training/Teaching
LOCATION
Williamsville, NY
POSTED
30+ days ago
Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

About the Role:
Join our secondary location, SouthPoint Services, as a Point Caller and play an essential role in the early stages of the collections process. This position is ideal for someone who is detail-oriented, persistent, and comfortable working in a high-volume, fast-paced environment. Your work will directly support the collections team by establishing initial contact and gathering accurate debtor information.


Position Overview:
As a Point Caller, you will be responsible for initiating contact with individuals tied to delinquent accounts, verifying and updating contact information, and performing skip tracing to locate debtors. This role is heavily focused on productivity, accuracy, and thorough documentation, ensuring accounts are properly prepared for Collections Specialists.


Key Responsibilities:


  • Make a high volume of outbound calls daily to establish initial contact on delinquent accounts
  • Perform skip tracing to locate and verify debtor contact information using available tools and resources
  • Gather and document accurate phone numbers, addresses, and other relevant contact details
  • Update and maintain detailed records of all call attempts and successful contacts in the system
  • Identify and document best contact methods and times for each account
  • Communicate professionally while handling sensitive or difficult conversations
  • Ensure all activities comply with company policies and applicable regulations
  • Meet or exceed daily call quotas and productivity benchmarks
  • Collaborate with team members and Collections Specialists to support overall recovery efforts
Qualifications:


  • High school diploma or equivalent
  • Previous experience in call centers, collections support, or customer service is a plus
  • Strong communication and listening skills
  • Ability to work in a high-volume, metrics-driven environment
  • Basic computer skills and familiarity with data entry systems, willing to train the right individuals
  • Ability to research and analyze information effectively for skip tracing
Skills & Attributes:


  • Highly detail-oriented with strong organizational skills
  • Persistent and results-driven
  • Comfortable making a large number of calls each day
  • Strong time management and multitasking abilities
  • Professional demeanor with the ability to remain calm under pressure
  • Team-oriented with a strong work ethic
Compensation & Benefits:


  • Competitive base pay with performance-based incentives
  • Paid time off
  • Opportunities for advancement within the collections team

About the Company

T

TruNorth Resolution Group LLC

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