We are seeking an experienced POS Onshore Lead to lead Site Reliability Engineering (SRE) and production support for enterprise retail POS platforms. The ideal candidate will have strong experience managing POS operations, incident response, system monitoring, and production support in retail environments. Experience with Jump Mind Commerce (JMC) or other enterprise POS platforms such as Oracle Xstore, NCR, Aptos, or GK Software is highly preferred.
Key Responsibilities
Lead Tier-2/Tier-3 production support for enterprise POS applications.
Manage P1/P2 incidents, outage response, RCA, and remediation activities.
Monitor system health, dashboards, telemetry, and support queues.
Troubleshoot POS applications, payment devices, and store hardware.
Develop operational runbooks, SOPs, and automation workflows.
Coordinate with Store Operations, Engineering, Vendors, and Offshore SRE teams.
Drive continuous improvements to system reliability and operational excellence.
Required Qualifications
7 10+ years of IT Operations, Production Support, or Site Reliability Engineering experience.
Hands-on experience with Incident Management, RCA, and Production Support.
Experience with Jira, Jira Service Management (JSM), or similar ITSM tools.
Strong understanding of POS architecture, payment integrations, and store infrastructure.
Excellent communication, stakeholder management, and leadership skills.
Preferred Qualifications
Experience with Jump Mind Commerce (JMC) POS.
Experience supporting Oracle Xstore, NCR, Aptos, or GK Software.
Experience with Adyen payment terminals, Epson printers, iOS/iPad POS devices.
Scripting experience using Python, Bash, or Shell.
ITIL or Site Reliability Engineering (SRE) certifications.
One-Line Summary
Retail POS Site Reliability Engineering (SRE) POS Production Support Jump Mind Commerce (JMC) Oracle Xstore NCR Aptos Incident Management Jira RCA Payment Integrations Store Operations