Poker Cashier - Poker Operations

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locationsHard Rock Casino Cincinnati

time typePart time

posted onPosted 21 Days Ago

job requisition idR9725

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Overview:

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Responsibilities:

Reporting directly to the Poker Supervisor, the Poker Cashier is responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip and token redemption, check cashing and credit card cash advance, along with servicing our in house check-cashing players.

• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations.
• Conducts all transactions in a confidential manner.
• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency.
• Counts money and chips and reconciles banks.
• Orders currency to refill supplies.
• Accepts, delivers, and issues credit card cash to customers.
• Dispenses coins/chips to other cashiers.
• Processes funds transactions for the cashiering department and other casino personnel.
• Performs transactions under surveillance.
• Processes new check cashing applications.
• Records information regarding transactions on reports and forms.
• Maintains internal controls with reports describing errors and discrepancies.
• Collaborates with workgroup and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentiality of all player accounts.
• Maintains security and confidentiality of files, records, and lists.
• Perform banker duties including, but not limited to, conducting, and verifying Table Fills/Credits, Chip Transfers, Even Exchanges, Poker Tournament paperwork, issuing Temp Banks and maintaining accurate inventories in the Poker Lista bank, chip bank, marker bank and/or aux bank.

Qualifications:

• Must present a well-groomed appearance
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
• One year previous United States currency money handling work experience preferred
• Must read, write, speak, and understand English
• Must be willing to serve customers from a variety of backgrounds
• Must be willing to work nights, weekends, and holidays and work overtime
• Able to pass mandated regulation and department testing for Cashier Level II.
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Must be able to tolerate areas containing dust, loud noises, cigarette smoke and bright lights.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Additional Details:

Education and Experience:

• Must have a high school diploma or GED
• Must be at least 21 years of age

Ability to obtain a Gaming Occupational License within the State of Ohio

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Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

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