Poker Dealer/Dual Rate

Provides direct and general supervision to games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

Must be able to obtain and maintain valid gaming license

• Demonstrated knowledge of various table games/poker and previous table games supervisor experience
• Displays excellent verbal and written communication skills
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

1. Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.

2. Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.

3. Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

4. Report shift activity on a daily basis in the poker log book and coordinates with other shifts.

5. Observe players' behavior for signs of cheating such as marking, switching, or counting cards, notify security staff of suspected cheating.

6. Evaluate guest play and extend complimentary services to support extended play.

7. Resolve customer and team member complaints.

8. Explain and interpret house rules, such as poker rules and betting limits, for patrons.

9. Ensure procedures for opening and closing of the poker room are followed according to established procedures.

10. Assist with determining how many poker tables to open each day and schedule staff accordingly.

11. Perform other duties as assigned by management. Must be able to work a flexible schedule including late nights, weekends and holidays as needed.

12. Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.

13. Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.

14. Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

15. Report shift activity on a daily basis in the poker log book and coordinates with other shifts.

16. Observe players' behavior for signs of cheating such as marking, switching, or counting cards, notify security staff of suspected cheating.

17. Evaluate guest play and extend complimentary services to support extended play.

18. Resolve customer and team member complaints.

19. Explain and interpret house rules, such as poker rules and betting limits, for patrons.

20. Ensure procedures for opening and closing of the poker room are followed according to established procedures.

21. Assist with determining how many poker tables to open each day and schedule staff accordingly.

22. Perform other duties as assigned by management. Must be able to work a flexible schedule including late nights, weekends and holidays as needed.