Bank Secrecy Act, Beverages, Budgeting, Casinos, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Diversity, Employee Relations, Gaming, Interpersonal Skills, Leadership, Life Insurance, Mathematics, Needs Assessment, Operational Support, Operations, Operations Processes, People Management, Performance Analysis, Poker, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Safety/Work Safety, Staff Development, State Laws and Regulations, Table Games, Writing Skills
Min Compensation
USD $28.85/Hr.
Max Compensation
USD $28.85/Hr.
Overview
Why We Need Your Talents:
The Poker Floor Supervisor plays a crucial role in ensuring the integrity, efficiency, and overall success of the Poker Room by overseeing daily operations and supporting a seamless gaming experience. Your ability to lead dealers, enforce gaming regulations, and provide exceptional guest service helps create a safe, fair, and engaging environment for every player. Through strong decision‑making, attention to detail, and a commitment to upholding Live! Casino & Hotel's high service standards, you help protect company assets, resolve guest concerns, and maintain the professional atmosphere that keeps players returning.
Responsibilities
Where You''ll Make an Impact:
- Review staffing levels to maintain operational effectiveness
- Controlling cards and equipment
- Responsible for the supervision and performance of the poker dealers
- Development of staff, evaluating, hiring and training
- Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department's promotions and tournaments
- Review poker room activities and promotional status with Director of Poker
- Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
- Excellent customer service
- Ensure the safety and security of guests and employees
- Other duties as assigned
Skills to Help You Succeed:
- Ability to analyze and interpret departmental needs and results
- Ability to solve complex problems
- Knowledgeable of specified games and gaming regulations
- Ability to add monies and chips
- Good public relations/guest service skills
- Ability to perform assigned duties under frequent time pressure in an interruptive environment
- Ability to accurately complete paperwork and forms
- Complete, perform and understand basic mathematical functions
- Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
- Complete knowledge of all facilities available to guests on property.
- Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
- Ability to maintain mental concentration for significant periods of time
- Basic computer skills
- Management abilities demonstrated in managing the Poker Room operations
- Maintain interpersonal working relationship among all personnel
- Oral and written communication skills
- Willingness to assume responsibility relative to the performance of the table games
- Obtainment of departmental budget and goals
- Effective managing of the staff
- Accuracy in completing assigned duties, paperwork, and reports
- Knowledge of state gaming laws and regulations
Qualifications
Must-Haves:
- One (1) to two (2) years' experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
- Technical school education in dealing specified games
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Physical Requirements:
- Must be able to carry a tray.
- High volume, 24, hour liquor and beverage service.
- Loud, high-energy work environment.
Working Conditions:
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
What We Offer
Perks We Offer You
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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Live! Casino & Hotel Maryland