Poker Supervisor

What We Offer

• Medical, Dental, and Vision Insurance 
• 401k With Company Match
• Flexible Spending & Dependent Care Accounts 
• Life, AD&D, and Short‑Term Disability Insurance 
• Voluntary Accident, Critical Illness, & Hospital Indemnity Plans 
• Employee Assistance Program (EAP) with 24/7 confidential support 
• Wellness Rewards Program — Earn up to $1,000 annually 
• Team Appreciation Events, Raffles, and Celebrations 
• Career Development and Advancement Opportunities 
• A Workplace Centered Around Teamwork, Recognition, and Fun 
• Free Parking

Location:  The Nash Casino - 310 Daniel Webster Highway - Nashua, NH
Hours:  Full-time:   Variable hours (1st shift/swing shift/late-night shift) weekends and holiday's required

Job Responsibilities 

• Provides supervision to the Dealers and ensures the delivery of an exceptional gaming experience for the guest. 
• Actively participates in the training, coaching, progressive discipline, and retention of Dealers. 
• Has a working knowledge of Title 31 requirements and internal control policies. 
• Evaluates operating procedures, recommends changes, and implements changes approved by the Poker Manager. 
• Executes department directives, objectives, and communication to include hosting regular huddles for the Dealers. 
• Safeguards company assets. 
• Work in conjunction with security and surveillance to detect any floor, Team Member, or guest irregularities. 
• Actively supports and leads Players Card sign up initiatives and creatively plans and executes sign up campaigns to motivate and inspire Team Members to solicit the guest and sign them up. 
• Responsible and accountable to comply with all key control policies/procedures. 
• Professionally resolve any floor disputes and complaints and refer any unsettled disputes to Shift Manager/MOD/Table Games Manager. 
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. 
• Assist with training/mentoring new team members as requested.
• The ability to work independently with little to no supervision or as part of a team is required. 
• Must be and remain compliant with all legal or company regulations for working in the industry.  

Education and Minimum Requirements 

• Prior relevant experience required. 
• Prior supervising experience preferred 
• High school diploma or general equivalency diploma (GED) preferred. 
• Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook) 
• Must be 21 years of age or older. 
• Must pass all required pre-screening and background checks. 
• Internal candidates must meet the eligibility requirements provided in the Transfer and Promotion policy. 
• Must be able to obtain and maintain a valid New Hampshire gaming license. 

Physical/Mental Working Demands

• Must be able to move in and around the entire facility throughout the entire workday. 
• Must be able to stand or walk for extended periods of time. 
• Required to use close, distance, color, peripheral, depth and ability to focus. 
• Ability to handle small parts and manipulate objects. 
• Ability to read and interpret schematics, electric circuitry, and blueprints. 
• Ability to use hand tools, power tools, testing and calibration instruments. 
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. 
• Must be able to access and interpret information on computer screens.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature.
• Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment. 
• Must be able to lift and carry up to 50 pounds. 
• Requires the ability to distinguish letters or symbols and eye hand coordination. 

The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.