Polarion Administrator / Engineering Applications Support Analyst

Request ID: 109989-1
Title: Polarion Administrator / Engineering Applications Support Analyst
Locations: -Lisle, IL 60532
Duration: 12 Months
Pay Range: $45 - $50/Hour on W2/C2C (All inclusive)

Introduction

We are seeking a dedicated and experienced professional to join our team as a Polarion Administrator / Engineering Applications Support Analyst. This role is crucial in providing operational administration and support for engineering applications, ensuring seamless functionality and user satisfaction.

Required Skills & Qualifications

• Hands-on experience in Polarion administration and L3 production support.
• Working experience with Teamcenter and related engineering applications.
• Knowledge of user administration, access management, application configuration, incident resolution, and problem management.
• Experience in troubleshooting, testing, and validating application updates and enhancements.
• Basic scripting or automation capability and experience developing operational reports.
• Ability to support enterprise applications during AME business hours.
• Prior work experience at client or in client's Industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Strong analytical, troubleshooting, and ownership skills.
• Clear written and verbal communication with global stakeholders.
• Ability to work independently in a ticket-driven AMS environment.

Day-to-Day Responsibilities

• Provide operational administration and L3 support for Polarion.
• Provide L2 support for Teamcenter and related engineering applications as required.
• Troubleshoot incidents and service requests and validate fixes, updates, and enhancements.
• Perform minor configurations, scripting, and automation support.
• Develop and deliver operational reports.
• Conduct root cause analysis for recurring issues and support preventive actions.
• Coordinate with global IT, infrastructure, and application teams.
• Maintain knowledge articles, support documentation, and peer training material.
• Provide general engineering IT and desktop application support where required.

Company Benefits & Culture

• Comprehensive benefits package.
• Supportive and dynamic work environment.
• Opportunities for professional growth and development.

For immediate consideration please click APPLY to begin the screening process with Alex.