Police Customer Service Representative

Police Customer Service Representative

Salary

$21.51 Hourly

Location

Safety Building, 730 Center Street, Racine, WI

Job Type

Full-Time

Job Number

202600046

Department

Racine Police Department

Opening Date

06/18/2026

Closing Date

7/1/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Description

We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

INTRODUCTION:

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Orientated Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

POSITION PURPOSE:

The Racine Police Department is a community Oriented policing agency that is looking for a customer service representative. This role would be suitable for an individual who has experience in customer service, preferably in a law enforcement environment. This position would be responsible for, but not limited to; assisting the public with requests for reports, citation payments, and warrant payments. Additional responsibilities includes; data entry of reports, arrests, and citations.

Essential Duties

ESSENTIAL DUTIES:

• Review reports, letters, forms, and other information that may be sensitive and/or graphic in nature (i.e. homicides, sexual assaults, automobile accidents, etc.) through data entry.
• Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy.
• Fulfill customers' requests in an accurate and timely fashion.
• Assist customers at the public service counter. This includes, but is not limited to, taking payments for various types of citations and/or warrants, printing out accident and/or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.
• Proficient at interacting with all types of customers in an appropriate and professional manner, at all times.
• Maintain a consistent attendance record.
• Perform other duties as assigned.

CONDITIONS OF EMPLOYMENT:

• Normal office environment
• Fast paced, stressful environment at times
• Sitting, standing, and/or typing for long periods of time

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or its equivalent.
• Prior customer service experience.
• Must be a citizen of the United States.
• Prior training or experience in data entry.

PREFERRED QUALIFICATIONS:

• Post high school education.
• Customer service experience in a law enforcement agency.

SPECIAL REQUIREMENT:

Test required - Data Entry Vendor 1 - 6200 KPH/95% accuracy.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to work in a fast-paced environment.
• Ability to perform functions independently and to make decisions in accordance with established regulations, procedures, and/or policies.
• Ability to organize a variety of complex material and to complete them in an accurate and timely fashion.
• Ability to work independently within an office environment and take responsibility with little or no direction.
• Ability to perform repetitive clerical work requiring attention to detail and accuracy.
• Ability to follow both written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work with and get along well with others.

Supplemental Information

PHYSICAL DEMANDS OF THE POSITION:

• Standing for long periods of time
• Sitting for long periods of time
• Typing for long periods of time
• Ability to lift, carry, and/or push/pull at least 25lbs.

EQUIPMENT USED:

Computer, copier, fax machine, multi-line telephone, and scanning equipment.

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.

The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

City Employee Benefits - 2026

• Health Insurance

• 92.5% of the Premium is paid by the City of Racine - either single or family.

• Centivo administers the PPO Plans that are offered. You can chose from two high-deductible health plans and one low-deductible health plan, with two different networks offered.

• CVS Caremark administers our prescription plan

• Payment of $50 per month to employees who waive health coverage

• Health Savings Account (H.S.A.)

• A Health Savings Account (H.S.A.) is a tax beneficial savings account that can be used in conjunction with a qualified High - Deductible Health Plan. The funds put into an H.S.A. may be used on future, eligible health care expenses without any taxation. The City makes a prorated, one-time contribution to an employee's Health Savings Account, with the amount of the contribution determined at the time of hire.

• The maximum contribution amounts are determined by the IRS each year.

• Racine Employee Health & Wellness Center

• The Employee Health and Wellness Center run by Ascension Wisconsin is available to you and your dependent(s) if enrolled in the medical insurance

• It provides comprehensive services including clinic visits, health coaching, and preventative exams and health screenings.

• Life Insurance

• City provides one unit equal to your annual earnings

• Employee may buy additional insurance - each unit is equal to your annual earnings.

• Maximum additional life insurance is four units; For a total of five (5) units at the maximum coverage.

• Cost depends on age and annual salary

• Spouse and Dependent Life Insurance is available - maximum coverage is $20,000 for spouse and $10,000 for dependents, cost is $3.20 per month or half for $1.60/month

• Pension

• Wisconsin Retirement System, the contribution rate for 2026 is 14.4% Funded 50% by the City of Racine and 50% by the employee.

• Rates can change per year depending upon what is approved through WRS.

• Vacation

• Less than 4 years of continuous service - 96 hours

• At least 4 years but less than 9 years of continuous service - 136

• At least 9 years but less than 14 years of continuous service - 176

• At least 14 years but less than 21 years of continuous service - 216

• At least 21 years of continuous service - 256

• You may carry over up to 80 hours into the next year.

• During the first calendar year of employment, new employees shall earn vacation on a prorated basis based on the new employee's start date.

• Holidays

• 13 paid holidays, 12 scheduled and 1 floating

• Sick Leave

• Accrues at the rate of 1 day per full month worked.

• Casual Days

• You can earn up to 4 casual days based off the amount of sick time that you have accrued.

• You are also eligible for an additional casual day if you use 16 hours or less of sick time in the preceding year.

• Dental Insurance

• MetLife administers our dental plan with two options available to employees (Basic plan or Advanced plan). Employees pay the premium with a pre-tax payroll deduction.

• The City of Racine pays for the Basic Employee premium if you are enrolled in the medical insurance.

• Vision Insurance

• Superior Vision administers our vision plan with one option. Employees pay the premium with a pre-tax payroll deduction.

• Flexible Spending Plans

• Medical and Dependent Care Flexible Spending Accounts administered by Health Equity.

• The maximum contributions are determined by the IRS each year.

• Short Term Disability Policy

• Automatically enrolled in a short-term disability insurance policy through MetLife, excludes Water and Wastewater Utility Employees.

• 70% of annual income, up to 13 weeks with a maximum benefit of $2,000 weekly.

• Employee Assistance Program

• The City of Racine offers an employee assistance program through Advocate Aurora.

• Parental Leave

• 320 hours of paid parental leave, if eligible for FMLA. Water and Wastewater Utility employees are eligible for 80 hours.

• Deferred Compensation

• Provided through Nationwide, Security Benefit (RPA/The Standard) or Wisconsin Deferred Comp.

• Supplemental Insurance

• Provided through AFLAC Funded by payroll deduction

• Accident, Hospital & Cancer policies are available

• Tuition Reimbursement

• $4,000 per year, or 80% of the employees total tuition cost, whichever is lower.

• Student Loan Repayment Program

• The Student Loan Repayment Program, administered by Bakertilly Vantagen, helps assist you with the financial burden of the education that you have received. Non City of Racine residents can receive up to $1,200 per year towards student loan repayments, and City of Racine residents can receive up to $2,400 per year towards student loan repayments.

• Public Service Loan Forgiveness (PSLF)

• The PSLF Program promotes full-time public sector employment. Public Employees, may qualify for public service loan forgiveness after making 120 payments toward their student loans while working full-time in public service. This means that nurses, policeman, firefighters, public health, and government employees can be eligible for participation. The Forgiveness Program was designed uniquely to provide relief to those who are doing the best for our communities every day. To find out if you qualify for a forgiveness program call 866-706-5005.

• Wellness Incentive

• Employees, spouses, and retirees covered by the City health insurance plan who complete the Wellness Incentive requirements are eligible to receive $200, spouses receive $100.

• Fitness Reimbursement

• Employees, spouses, and retirees covered by the City health insurance plan are eligible for 50% reimbursement of their annual membership fee up to a maximum of $200 per household.

• Reimbursement also includes fitness classes and weight reduction programs.

• City of Racine Residency

• City of Racine employees that are non-represented are eligible for a 4% per hour pay differential if you provide proof that you are City of Racine resident.

• City of Racine residency pay differential rates are different for:

• Racine Police Association - 3% differential rate

• Local 321 Firefighter Union - 3% differential rate

• Transit Union - 2% differential rate

• You can receive additional City contribution into your H.S.A. account if you are a City of Racine Resident. Residency contributions are based on what

• Homebuyer Down payment Assistance Program

• The City of Racine Employee Homebuyer Assistance Program offers up to $10,000 in down payment and closing cost assistance to help you purchase your dream home in the City of Racine - Submission deadline for applications is August 1st, 2026.

• Racine Financial Empowerment Center

• The Racine Financial Empowerment Center (FEC) provides free one-on-one professional financial counseling for all City of Racine employees, and residents of the City of Racine.

Additional information about the City's comprehensive benefits package can be found on the following website; Active Employees - City of Racine - Human Resources Department

01

Are you a citizen of the United States?

• Yes
• No

02

This position requires a minimum of a High School Diploma or equivalent. Please select your highest level of education.

• High School Diploma or Equivalent
• High School Diploma or Equivalent with Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• None

03

The work schedule for this position is Monday through Friday 9:30am to 5:30pm with the training hours being Monday through Friday 7:30am to 3:30pm. Are you able to work this schedule?

• Yes
• No

04

How many years of customer service experience do you have?

• I do not have this experience
• 1 year or more, but less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more, but less than 10 years
• 10 years or more

05

Please describe any experience you have working in a reception, front desk, retail, banking, or administrative customer service role.

06

How many years of money handling experience do you have?

• Less than one year
• One to two years
• Three to four years
• Five or more years
• No experience

07

Have you worked in a position responsible for processing cash, credit card, or electronic payments?

• Yes
• No

08

Please describe your experience handling cash transactions, including balancing drawers and processing payments.

09

Please describe any administrative or clerical experience related to recordkeeping, filing, or data management.

10

Do you have experience working Customer Service within a law enforcement agency? If so, what agency. If No, answer NA.

Required Question

Employer City of Racine

Address 730 Washington Avenue

Room 204

Racine, Wisconsin, 53403

Phone 262-636-9175

Website https://cityofracinewi.gov