Police Dispatch Shift Supervisor
Salary
$101,328.00 - $123,180.00 Annually
Location
Police Department - 490 W. Mission Blvd, Pomona, CA
Job Type
Full-Time
Job Number
26-PDSS/1
Department
Police
Opening Date
08/04/2026
Closing Date
8/23/2026 11:59 PM Pacific
VACANCY
Are you ready to advance your public safety career and lead a team at the center of emergency response? The City of Pomona invites qualified candidates to apply for the Police Dispatch Shift Supervisor position within the Police Department.
In this critical leadership role, you will guide, train, and support the dispatch professionals who serve as the vital connection between the community and emergency responders. The Police Dispatch Shift Supervisor helps drive operational excellence by ensuring calls for service are handled accurately and efficiently, field personnel receive timely and reliable information, and dispatch operations meet the highest standards of safety, professionalism, and service.
This position requires availability to work assigned shifts, including nights, weekends, holidays, overtime, and other hours necessary to support the Police Department's 24-hour emergency communications operation.
The Ideal Candidate
The ideal candidate is an experienced public safety dispatcher and confident leader who remains calm, focused, and decisive in high-pressure situations. They possess strong supervisory, training, and coaching skills and can effectively guide staff while maintaining accountability, consistency, and a positive team environment.
Successful candidates will demonstrate sound judgment, excellent communication and problem-solving abilities, and thorough knowledge of emergency dispatch procedures, radio communications, CAD, CLETS, and other public safety telecommunications systems. The ideal candidate is organized, detail-oriented, and committed to accuracy, professionalism, teamwork, and exceptional service to the public and field personnel.
Why Pomona
The City of Pomona offers an exciting opportunity to take the next step in your public safety career and lead a dedicated team that serves as a vital connection between the community and emergency responders. As a Police Dispatch Shift Supervisor, you will have a direct impact on the quality, efficiency, and reliability of the City's emergency communications services while supporting the professional growth and development of dispatch personnel.
The City offers an excellent benefits package featuring medical, dental, and vision coverage, CalPERS retirement, deferred compensation options, tuition reimbursement, and optional participation in a Flexible Spending Account (FSA). This position also includes a 5% scheduled salary increase effective October 1, 2026.
MINIMUM QUALIFICATIONS TO APPLY
Minimum Qualifications:
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills, and abilities would be:
Education and Experience
High school diploma supplemented by specialized training in emergency management and telecommunications operations.
Four years of emergency dispatch experience including two years of lead or supervisory experience.
License or Certificate
To excel in this position, the candidate must possess a set of core competencies. These competencies include, but are not limited to the following:
ESSENTIAL DUTIES
Lead, plan, and review the work of staff responsible for providing emergency dispatch services.
Estimate time and supplies required; requisition materials as required; ensure equipment is working properly.
Train assigned employees including in the areas of work methods, techniques, and the use and operation of equipment.
Verify work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
Ensure adherence to safe work practices and procedures. Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
Perform the full range of duties in the assigned area of work. Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
Screen incoming calls to determine necessity, priority, and type of response required.
Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and drivers license status.
Contact other agencies and check for warrants on subjects.
Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
Perform related duties and responsibilities as assigned.
SPECIAL REQUIREMENTS:
Essential duties require the following physical skills and work environment: Ability to sit for long periods of time and reach; ability to work in an enclosed environment with limited mobility; availability for shift work.
SELECTION PROCESS
Open & Promotional Recruitment
This recruitment is open to external candidates as well as any City of Pomona employee not serving an initial probationary period and any other hourly City employee.
Examination Procedure
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.
The City of Pomona offers the following generous benefit package. Employees in this group serve a 12-month probationary period. The Salary Scale Plan is composed of five steps. Merit step increases are based on meets standards performance.
WORK SCHEDULE:
Most employees including certain Police Department employees work a 4/10 work schedule.
24-hour operations personnel may be assigned to a 12-hour (12/80) schedule.
City Hall Employees work Monday through Thursday, with City Hall being closed every Friday.
In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Director may assign an employee a different work schedule that is in compliance with the requirements of FLSA with Human Resources approval.
RETIREMENT BENEFITS: Provided by the California Public Employees Retirement System. Every regular employee becomes a member immediately upon employment. New employees who become a "new" member of CalPERS for the first time on or after January 1, 2013 will be enrolled in the CalPERS 2% @ 62, FAS 3 Plan. New members will be required to pay at least 50% of the normal cost [Govt. Code Section. 7522030(c)]. However, a new employee who is a "classic" member of CalPERS or a current member of another California public retirement system will be enrolled in the CalPERS 2% @ 60, FAS 3 Plan. Currently, all new PCEA employees shall pay the CalPERS members retirement contribution of 7.5%. City of Pomona employees do not contribute into Social Security.
PAID HOLIDAYS: 13 paid holidays & 1 floating holiday is provided per year.
VACATION LEAVE:
SICK LEAVE: 12 days per year (prorated if on any leave without pay).
GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
HEALTH INSURANCE: $700 per month; cash-in-lieu program available
DENTAL: $75 per month
VISION: Voluntary participation by the employee
125 BENEFIT PLAN CONTRIBUTIONS: City paid contributions that goes towards medical, dental, and vision insurance premiums. They are applied in addition to the other contributions listed above.
Waiving coverage = $45 per month
Single coverage = $205 per month
Two-party coverage = $1,075 per month
Family coverage = $1,775 per month
LONG TERM DISABILITY INSURANCE: 66 2/3 of base salary for a maximum of 2 years after 60 days
LIFE INSURANCE: $30,000 policy plus AD&D
EDUCATIONAL INCENTIVE PLAN available for eligible employees to develop their knowledge and abilities.
DEFERRED COMPENSATION: A voluntary deferred compensation 457 plan is available.
FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
LEGAL PROTECTION AND IDENTITY THEFT PROTECTION: Offered by LegalShield under two separate plans, provides the protection and peace of mind your family needs and deserves. LegalShield provides a variety of legal services, while IDShield is focused on identity theft protection. These offerings may be purchased individually or bundled together.
PET INSURANCE: Offered by Nationwide, allows you to select from two pre-made plans, or create a customizable plan that addresses the specific needs of your beloved pets.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.
For a more detailed overview of the benefits, review the PCEA Memorandum of Understanding.
FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.
CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.
01
Have you successfully completed a POST Dispatcher Course and obtained a POST Dispatcher Certificate? Please attach a copy of your certificate to your application.
02
How many years of experience do you have as a Dispatcher with a law enforcement agency?
03
Please describe your years of lead or supervisory experience.
04
In 200 words or fewer, please describe your interest in the Police Dispatch Shift Supervisor position and explain how your experience and qualifications have prepared you for this opportunity. Include a summary of your public safety dispatch experience and any leadership, supervisory, training, or lead-worker experience you possess. Please do not write "see resume" in lieu of a response.
Required Question
Employer City of Pomona
Address 505 S. Garey Avenue
Pomona, California, 91766
Phone (909) 620-2291
Website https://www.pomonaca.gov/
| Location | Pomona, CA |
| Salary | $101,328–$123,180 Per Year |