Analysis Skills, Animal Control, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Call Volume, Communication Skills, Computer Terminals, Data Entry, Emergency Response, Establish Priorities, Fax Machines, Federal Laws and Regulations, Fire Suppression/Control, Information Technology & Information Systems, Information/Data Security (InfoSec), Keyboards, Public Safety, Radio Operation, Regulations, Security Monitoring, State Laws and Regulations, Typing, Writing Skills
- Receives and transmits routine and emergency telephone and radio traffic.
- Dispatches and coordinates police, fire, animal control, and other services.
- Monitor alarm panels and cameras.
- May store records and/or check warrants.
- Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public.
- Processes and evaluates information received, prioritizes calls and dispatches appropriate units.
- Relays pertinent information in a factual and concise manner; relays instructions or inquiries from remote units.
- Monitors and coordinates public safety personnel activity and assignments via police radio.
- Monitors and enters statuses, locations, and activity of public safety personnel on a computer-aided dispatch (CAD) system.
- Monitors security cameras, fire and intrusion alarms and dispatches accordingly.
- Operates computer terminal to make inquiries into computerized databases to retrieve motor vehicle information and other criminal record files, as requested, following prescribed policies and procedures.
- Enters data from officer reports into criminal information system on computer.
- Accesses, enters, and maintains sensitive data in local/state/national databases as necessary for investigative purposes.
- Monitors teletype messages and relays important information to officers.
- Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment to complete job tasks.
- Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
- Obtains complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
- Keeps informed of departmental regulations, policies, and procedures.
Knowledge, Skills, and Abilities (KSAs):
- Knowledge of applicable State and Federal statutes, rules, ordinances, codes, regulations, governing dispatching.
- Knowledge of Department policies and procedures.
- Skill in determining priorities and handling high-pressure situations.
- Skill in observing situations analytically and objectively and recording them clearly and completely.
- Skill in communicating clearly and concisely and relaying details accurately.
- Skill in written communication.
- Skill in handling a high volume of telephone calls.
- Skill in typing with high accuracy.
- Skill in quick decision-making during emergency situations.
- Skill in assessing, analyzing, identifying, and implementing solutions to complex problems.
- Skill in establishing and maintaining effective working relationships.
- Skill in handling situations firmly, courteously, tactfully, and impartially.
- Skill in recalling numerous details and essential information.
- Skill in operating radio, telephone, keyboard, computer terminal, and related communications equipment.
- Ability to react quickly and calmly in emergencies.
- Ability to create and maintain manual and automated logs and other records of public safety communications activities.
- Ability to read and interpret maps to determine locations.