The following duties are typical for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Answers incoming emergency and non-emergency calls: determines nature of call and correct signal and/or code; enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls. Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are en route; and checks medical status. Dispatches the appropriate agency personnel to scene through use of radio and CAD systems: coordinates multi-unit response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response to emergencies. Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity: retrieves and relays information from the National Crime Information Center (NCIC), such as driver’s license, weapon registration, vehicle tags, article identification numbers, date of birth, etc. to law enforcement personnel; enters and updates NCIC data, such as stolen items, missing persons, warrants, incident reports, and other information, as needed. Identifies incorrect or outdated information contained in the CAD: prepares and completes update forms for changes of street names and/or addresses; and submits to supervisor for verification. Performs other duties in support of department operations: answers incoming administrative lines and greets visitors; provides assistance and information and routes calls; enters tow and repossession logs; processes requests and fees for fingerprint checks; and may train new hires and conduct testing for NCIC recertification. Maintains a comprehensive, current knowledge and awareness of applicable regulations, policies, and procedures; maintains an awareness of new equipment, procedures, trends, and advances in the profession; participates in continuing education activities; and attends shift meetings, workshops, and seminars as appropriate. Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards or retains, as appropriate, various forms, reports, incident reports, radio traffic logs, run sheets, records requests, alarm registrations, criminal histories, CAD reports, hit notifications, court dockets, security checks, receipts, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records. Communicates with supervisor, law enforcement personnel, firefighting and emergency medical services personnel, other City employees, other public safety agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Operates and utilizes a variety of equipment to complete essential functions: operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment, as necessary. |