Police IT Systems Support Technician

Police IT Systems Support Technician

Salary

Depends on Qualifications

Location

Police Department, 16 South Summit Avenue, Gaithersburg, MD

Job Type

Full-Time

Job Number

FY2026-01114

Department

Police

Division

Police Department (1211)

Opening Date

07/08/2026

Closing Date

Continuous

FLSA

Exempt

• Description
• Benefits
• Questions

Description

PLEASE READ THIS ENTIRE ANNOUNCEMENT CAREFULLY

BEFORE SUBMITTING YOUR APPLICATION

The Gaithersburg Police Department is accepting applications for a full-time Police IT Systems Support Technician to operate, maintain, and provide support services for all police-related information systems and technology programs used by the Department. This is a non-sworn technical position with the Police Department; work is performed with considerable independence in accordance with accepted information technology practices.

This position is responsible for supporting and administering standalone and networked police-related computer applications and in-field technologies (hardware, software, and associated peripheral equipment) in support of the Citys law enforcement operations. The successful candidate will provide technical computer expertise and end user support on police-related applications; troubleshoot and resolve operational and applications problems; plan, organize, and conduct training for department personnel; and coordinate departmental information technology functions with the Citys Department of Information Technology including the coordination of system and application updates.

The ideal candidate will have strong and effective technical, organizational, interpersonal, communication (verbal and written), time management, and customer service skills, and be able to quickly develop a working knowledge of the information systems and technology programs used by the Department, as well as an understanding of departmental functions, services, and operations. Must be detail oriented and accurate, thorough in completing work tasks, and have a demonstrated ability to meet firm deadlines. Relevant skilled work experience in a law enforcement, criminal justice, public safety, or similar operation is preferred.

40 hours per week; a core work schedule based on operational needs will be determined; extended or irregular hours, including evening, weekend, and holiday work, may be required to accommodate unexpected or critical issues as well as to address technology needs for law enforcement personnel working various shifts. Starting salary for this position is negotiable within the anticipated target hiring range ($72,000 - $82,000) and will be offered at a level consistent with the relevant experience and qualifications of the candidate. The City provides comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth and development opportunities, and excellent work/life balance.

APPLICATION PROCESS:

In addition to completing the online job application, including the Supplemental Questions portion of the application, applicants who move forward in the process after completing the online application and questions will receive an email invitation to complete the Personal History Statement. Applicants MUST complete the Personal History Statement in its entirety, ensuring that the instructions in each section are followed and the information provided is complete and accurate.

The Personal History Statement is a comprehensive document requiring a significant amount of information. Applicants will have 14 days to complete the Personal History Statement. If you are unable to complete the Personal History Statement within 14 days of receiving the activation link, your account will be locked. Should you wish to unlock your account and reactivate your Personal History Statement, send a message via the online portal requesting additional time. Please note that after 60 days, your account will be archived and unable to be reactivated. Again, only fully completed Personal History Statements will be accepted.

Please note that intentionally lying or deliberately withholding information on the online application and/or Personal History Statement will result in an applicants permanent disqualification from employment in the Police Department.

Online applications and attached materials are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

Job Functions

What you will do with us:

• Support and maintain configurations and content of police-related applications, information systems, and technology programs used by the Police Department to ensure proper and efficient functionality; test and evaluate system performance, identify maintenance requirements, and recommend system changes when required; assist in the coordination of system updates.
• Perform daily maintenance of police-related applications as appropriate; assist with set-up and implementation of new technology and equipment; move/reinstall equipment; add or delete system users in police-related applications.
• Install in-vehicle computers, technology, and other electronic equipment.
• Install and test body-worn camera activation devices on weapon holsters, requiring the handling of unloaded firearms.
• Provide first-level end-user support in the operation of computers, network systems, telephones, printers, and related peripheral equipment; direct unresolved issues to the Information Technology Helpdesk.
• Provide computer/technology training for department employees; identify training needs; develop training materials; arrange for training through outside sources when necessary.
• Respond to Police Department end-user and administration requests for police technology related issues and information in a timely manner.
• Investigate, diagnose, and resolve routine problems with software (i.e., applications, utilities, interfaces), hardware, peripheral equipment, and access to network servers, devices, and software; direct more complex problems to Information Technology staff; contact the appropriate technician for services beyond staff capabilities.
• Coordinate departmental technology functions and projects with Information Technology staff and with outside vendors and/or other governmental agencies.
• Provide technical support to cover 24-hour operational needs for unexpected or critical department technology issues and for police personnel working various shifts outside of a normal business schedule.
• Research, analyze, evaluate, test, and/or recommend appropriate technologies and equipment to address departmental functions and projects; solicits cost proposals.
• Assist in maintaining information technology equipment inventory.
• Prepare reports; maintain files and records; perform system audits as needed.
• Perform Maryland Public Information Act (MPIA)-related video uploads and redactions that may require viewing graphic content and/or images.
• Assist with special projects as assigned.
• Provide outstanding service, pursue continuous improvement, and exceed expectations.

Key responsibilities are highlighted above; please click here to view the complete classification description for the Police Systems Support Technician position. The classification description indicates the full salary range established for this position to provide for growth and development (Grade 108 in the Citys FY 2027 Schedule of Salary Ranges).

Qualifications

What you need to be considered:

• Associates degree in Information Technology, Management Information Systems, Law Enforcement, Criminal Justice, or related field; bachelors degree desirable.
• At least 4 years of relevant experience providing information systems support, preferably for law enforcement, criminal justice, public safety, or similar operation.
• Bachelors degree may substitute for up to half of the required experience; additional 2 years of information systems support experience in law enforcement, criminal justice, public safety, or similar operation may substitute for college degree.
• Certifications such as CompTIA A+, Microsoft, etc., desirable.
• Valid drivers license.
• A positive, professional, customer-friendly attitude that complements the work environment and customer service goals of the Department and the organization.
• Be flexible, resourceful, and willing and eager to learn and assume new challenges and increased responsibility.
• Demonstrated ability to successfully multitask with constant distractions and interruptions and to shift priorities and focus when customer needs or department demands change.
• Ability to work effectively independently with minimal supervision and as part of the team.
• Ability to clearly communicate technical solutions in a cordial, user-friendly, professional manner and to provide one-on-one end user training as needed.
• Demonstrated ability to work with sensitive information and maintain confidentiality.
• Careful attention to detail and ability to work quickly and accurately and meet firm deadlines.
• Ability to quickly develop a working knowledge of the Department and its functions, programs, procedures, and services, and to become proficient with specialized technology/software applications used by the Department.
• Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.

Additional Information

To be considered, interested applicants must complete and submit:

• A complete online application (resume and other supporting materials will not be accepted in lieu of a completed online application)
• Current resume (attached to the online application)

Review of applications will begin immediately, so prompt application is highly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.

This is a full-time salaried "exempt" position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the Citys personnel regulations). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.

The successful candidate will be subject to two pre-employment background investigations - a general background check and a Police Department background investigation required for the duties/responsibilities of the position. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post accident and random testing.

For more information about the position, please contact Police Administrative Bureau Commander Lt. John Leache at 240.805.1792 or John.Leache@gaithersburgmd.gov. Questions regarding the online application process may be directed to the Department of Human Resources at 301.258.6327 or hr@gaithersburgmd.gov.

This recruitment will establish an eligibility list which will be used to fill current vacancies and may be used to fill other openings in this classification which occur in the next 12 months.

The City of Gaithersburg offers its full-time employees a broad range of benefits to enhance their personal and professional lives. Employees are eligible on their first day of employment (unless otherwise specified). We provide employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.

HEALTH BENEFITS

• Medical, Dental & Vision Coverage - employer pays 85% of premium in each tier
• Multi-tiered coverage options (single, single + spouse, single + child, single + children, family)
• Retirement Health Savings contribution (for non-participants in medical or dental plans)

Medical Insurance

• CIGNA HealthCare Open Access Plan
• Prescription Drug Plan
• Wellness Initiatives

Dental Insurance

• Sun Life Indemnity Plan
• Use a dentist of choice or participating dentist for increased savings
• Basic or Enhanced Plans offered

Vision Insurance

• National Vision Administrators
• Use a provider of choice or participating provider for increased savings

RETIREMENT SAVINGS PLANS

• Eligible for immediate enrollment in all plans upon hire
• 401A - Employer contribution equivalent to 8% of employees annual base salary; fully vested after 5 years
• 401K - Employer 3% matching contribution on the first 5% of employees annual base salary contributed by the employee; fully vested after 5 years
• 401A Supplemental - Additional 5% employer contribution to eligible employees in the Public Works and Police Departments who have physically demanding jobs on a consistent basis; fully vested after 10 years
• 457-deferred compensation plan and Roth IRA (employee contributions only)

PAID LEAVE

• Vacation (12 - 24 days accrued annually; accrual rate based on years of service)
• Sick Leave (13 days accrued annually; unlimited accrual)
• Personal Leave (28 hours granted annually)
• Family Care Leave (up to 8 weeks in rolling 12-month period for eligible employees) to care for newborn/newly adopted/newly placed child or family member
• Holidays (11 holidays observed each year)
• Volunteer Service (12 hours granted annually)
• Jury duty, bereavement leave, military leave (as needed)

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• Tools to assist with paying down student loan debt and managing student loans
• Employer paid Basic Life and AD&D Insurance
• Long-Term Disability & Workers Compensation Insurance
• Multilingual Stipend ($2,080 per year for eligible employees, paid biweekly)
• Language Learning Program (through Babbel)
• Housing Stipend (Up to $3,600 per year for eligible employees)
• Tuition Assistance (Up to $5,250 per year eligible after 1 year of service)
• Healthy Lifestyle Incentives
• Employee Assistance Program
• First-Time Homebuyer Assistance
• Ongoing Training/Personal Development Programs
• Credit Union
• Recreation & Leisure Opportunities & Discounts
• Direct Deposit (required)

Click on the link below to view general information about the benefits available.

Summary of Employee Benefits (pdf)

01

Each applicant must complete this supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and may be used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information ("see resume" is not acceptable) may result in disqualification from the selection process. Lying or intentionally withholding of information will result in a permanent disqualification. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your application?

• Yes
• No

02

Indicate the highest level of education obtained.

• Less than High School Diploma or GED
• High School Diploma or GED
• Some College (No Degree)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Other

03

Indicate the area of study in which your college degree was obtained (if applicable).

04

Have you ever pled guilty, received a conviction, received deferred prosecution, or received probation before judgment for any felony offense as an adult?

• Yes
• No

05

Have you ever been convicted or otherwise found guilty of a misdemeanor or received deferred prosecution or received probation before judgment for which a sentence of imprisonment of one (1) year or more could have been imposed?

• Yes
• No

06

Have you ever served a term of incarceration for a misdemeanor offense or served a term of incarceration as a condition of probation for a felony or misdemeanor criminal offense?

• Yes
• No

07

Are you legally prohibited from possessing a firearm?

• Yes
• No

08

Have you ever received a conviction for any acts of domestic violence?

• Yes
• No

09

Have you ever received a final order for protection in any state as the respondent (person the protective order was filed against)?

• Yes
• No

10

Have you received a conviction or received deferred prosecution or received probation before judgment or received reduced charges for a DUI or DWI within three years of the date of this application?

• Yes
• No

11

Have you received two or more convictions or received deferred prosecution or received probation before judgment or received reduced charges for a DUI or DWI within your entire lifetime?

• Yes
• No

12

Do you possess a valid drivers license?

• Yes
• No

13

Have you received six or more moving violations/traffic citations in the past three years (this includes camera citations of any type)?

• Yes
• No

14

Have you received a revocation or suspension of your drivers license for any time period within the last two years?

• Yes
• No

15

Have you ever sold any type of drug, including marijuana?

• Yes
• No

16

Have you used any illegal drugs in the last three (3) years (do not include marijuana)?

• Yes
• No

17

Have you ever used LSD?

• Yes
• No

18

Have you ever used heroin?

• Yes
• No

19

Have you ever used PCP?

• Yes
• No

20

Have you used the following drugs five or more combined times in your lifetime: cocaine or derivatives (crack, etc.), psilocybin (mushrooms), steroids, or inhalants?

• Yes
• No

21

Have you used any of the drugs listed in the previous question more than once since the age of 21?

• Yes
• No

22

Have you been terminated from any employment on one occasion in the last twelve (12) months due to disciplinary action or unsatisfactory performance?

• Yes
• No

23

Have you been terminated from any employment on two (2) occasions within the past five (5) years due to disciplinary action or unsatisfactory performance?

• Yes
• No

24

Have you been terminated from any employment on three or more occasions, regardless of time frame, due to disciplinary action or unsatisfactory performance?

• Yes
• No

25

Have you ever resigned from an employer prior to that employer initiating termination or discharge proceedings, whether for disciplinary reasons, misconduct, or unsatisfactory performance reasons?

• Yes
• No

26

How did you first learn about this employment opportunity?

• City of Gaithersburg Website
• Job Interest Card Notification
• GPD Recruiting Event
• GPD Officer
• Indeed
• GovernmentJobs.com
• Friend or Relative
• I am currently a City Employee
• Social Media
• Other Website
• QR Code
• Other

27

If you selected "Other Website," "Other," or "GPD Officer" in the previous question, please use the text box below to let us know how you first learned about this employment opportunity.

Required Question

Employer City of Gaithersburg

Address 31 South Summit Avenue

Gaithersburg, Maryland, 20877

Phone 301-258-6327

Website http://www.gaithersburgmd.gov/government/job-opportunities