Police Reports Supervisor

Police Reports Supervisor

Salary

$49,502.54 - $73,263.77 Annually

Location

Various Locations within the City of El Paso, TX

Job Type

Civil Service

Job Number

19233-0826

Department

RECORDS

Opening Date

08/20/2026

Closing Date

8/25/2026 11:59 PM Mountain

FLSA

Non-Exempt

Max Number of Applicants

75

• Description
• Benefits
• Questions

Requirements

MOS Code: None

Education and Experience: Associate degree or higher and three (3) years of experience in public safety dispatching, call-taking, or law enforcement record keeping; and one (1) year of lead or supervisory experience.

Licenses and Certificates: Texas Crime Information Center (TCIC) certification and Texas Law Enforcement Telecommunications System (TLETS) certification required within six (6) months of appointment.

All licenses and certificates must be maintained during employment, including Department and Division requirements for continuing education credits. Must successfully pass a stringent background investigation.

General Purpose

Under direction, supervise and integrate the activities and personnel of the Telephone Reporting Unit with the Records Division on an assigned shift to ensure that non-emergency calls are properly processed and documented in a timely manner.

Typical Duties

Oversee service provided to customers Involves: Supervise support staff in providing customer service and receiving non-emergency phone calls for service and report writing in the Police Departments automated records management system. Guide customer service provided to the public, departmental personnel, and representatives from other agencies in creating and distributing police reports.

Provide direction to and supervise Police Reports Specialists on an assigned shift. Involves: Assign, schedule, guide, and monitor work. Ensure adequate personnel are on duty. Review calls for quality assurance and adherence to established policies and procedures. Monitor unit productivity and efficiency; compile, review, and prepare data reports using specialized equipment and software for management use. Ensure that employee timekeeping and payroll actions are submitted for processing promptly. Review police reports generated in the unit for accuracy; approve reports to the designated level. Intervene when necessary to respond to customer inquiries and resolve their concerns. Research, investigate, and follow up on citizen and interdepartmental complaints regarding report quality and report-taking operations. Serve as a liaison between division management and line personnel. Evaluate employee performance. Regularly record and maintain individual performance notes. Provide for training and development. Identify unit and individual training needs, develop and conduct training as needed. Counsel, mentor, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, discipline, termination, merit pay, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Inform division-level supervisor and manager of ongoing incidents and advise of potentially serious situations.

Perform duties of Supervisor or other administrative duties to ensure continuity of Division operations. Involves: Monitor the operation of the automated communications systems. Identify, troubleshoot, and correct minor problems. Notify technicians of equipment failures and malfunctions. Review information logs used by unit personnel to ensure all data is accurate and complete.

General Information

For complete job description, click here.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending a review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions exam.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Please note: Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/membersfor more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life's stressors so that you can live a happy productive lifestyle.

The City's Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Pasos Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):

40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):

40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):

40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Years Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veterans Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employees Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

01

Please select your highest level of education.

• Associates degree
• Bachelors degree
• Masters Degree or higher
• None of the above

02

Please select your number of years in public safety dispatching, call-taking, or law enforcement record keeping.

• Less than 3 years
• 3-4 years
• 4-5 years
• 6 or more years

03

Please select the number of years of experience you have in a lead or supervisory position.

• Less than 1 year
• 1-2 years
• 3-4 years
• 5 or more years

04

Please select your level of knowledge on police operations and policies and law enforcement terminology.

• No knowledge
• Some Knowledge
• Good knowledge
• Considerable knowledge

05

Please select your level of knowledge on operational and statistical data collection, presentation, and maintaining spreadsheets.

• No knowledge
• Some Knowledge
• Good knowledge
• Considerable knowledge

06

Please select your level of knowledge on supervisory practices, adult learning theory, and customer service/public relations practices and procedures.

• No knowledge
• Some Knowledge
• Good knowledge
• Considerable knowledge

07

Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?

• Yes, it has been translated and certified and I can provide documentation upon a job offer.
• No, I have not had my degree translated and certified.
• N/A - my degree is from an accredited U.S. university or college.

08

Required supplemental questions and answers are considered an examination component and will generate a score.

• I understand my answers to the supplemental questions will generate a score.

09

I understand that I am being tested on a conditional basis pending review of minimum qualifications.

• I understand that I am being tested on a conditional basis pending review of my minimum qualifications.

10

Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.

• I understand that I am being tested on a conditional basis pending review of my minimum qualifications.

Required Question

Employer City of El Paso

Address 300 N. Campbell

El Paso, Texas, 79901

Phone 915-212-0045

Website http://www.elpasotexas.gov