Police Support Assistant

Police Support Assistant

Salary

$60,142.58 - $71,430.94 Annually

Location

Pasadena City Hall, CA

Job Type

Full -Time

Job Number

26-179

Department

Police

Opening Date

06/04/2026

Closing Date

6/25/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The Pasadena Police Department is seeking an administrative support professional with progressively responsible experience in performing technical and administrative work. This is a great opportunity to work for a well-respected and forward-thinking Police Department. To learn more about the Pasadena Police Department, click here.

The current vacancy is in the Criminal Investigations Division of the Police Department -Major Crimes Section which provides administrative support to investigators . The Criminal Investigations Division is responsible for investigating criminal cases and the Major Crimes Section is composed of the following detective units: Property Crimes, Financial Crimes, and the Special Victim's Unit.

The ideal candidate will have recent experience in performing a wide range of administrative functions of a more complex nature. Must be a strong communicator and team player with excellent organization and planning skills

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the job description.

• Performs a variety of clerical and records management duties; assists the public at a front counter; controls access to the Police building or section.
• Opens purchase orders, processes financial transactions including invoices and bills, U.S. currency, requisitions, purchase orders, checks and receipts.
• Assists with research, coordination, documentation, and preparation of large requisitions that require a bidding and/or proposal process.
• Processes confidential transactions and inquiries via the use of automated databases or through effective communication with private and public entities.
• May deal with a variety of hostile and upset persons; answers a variety of questions and directs the public to appropriate resources both internally and externally.
• Receives, scans, processes and files a variety of confidential documents including criminal history and DMV records, according to established legal guidelines; and runs warrant checks.
• Assembles cases for filing with the District Attorney and files cases with the City Prosecutor; enters cases and their disposition into records management system.
• Establishes and maintains computerized and manual file systems, logs, distribution lists and other data; creates databases and tracking tools; interprets court documents and program information for appropriate processing.
• Receives, opens, processes and distributes mail.
• Initiates departmental letters for Board of Parole.
• Updates and audits ESCAR database.
• Maintains log for U-Visas and produces data reports.
• Processes DMV registration paperwork for undercover vehicles.
• Manages Enterprise lease vehicles for detective personnel.
• Screens requests for information from the public and media and makes referrals to appropriate personnel.
• Assists with managing subpoena service and tracking.
• Assists with gathering documents for discovery purposes.
• Performs other related duties as assigned.

Qualification Guidelines

CORE COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Self-Management - Showing personal organization, self-discipline, and dependability.
• Attention to Detail - Focusing on the details of work content, work steps, and final work products.
• Customer Focus - Attending to the needs and expectations of customers.
• Oral Communication - Engaging effectively in dialogue.
• Reading Comprehension - Understanding and using written information.
• Using Technology - Working with electronic hardware and software applications.
• Teamwork - Collaborating with others to achieve shared goals.

EDUCATION AND EXPERIENCE

• Graduation from high school or GED equivalent
• Four years of progressively responsible experience in performing technical and administrative support, including one year of direct public contact.
• Completion of college-level courses in criminal justice from an accredited university is highly desirable.

SELECTION PROCESS

The selection process may consist of a training and experience evaluation, written test, interview panel, and/or department-level interviews.

VACANCY INFORMATION

There is currently one vacancy in the Criminal Investigations Division of the Police Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

Candidates selected for this position are subject to a one-year probationary work period.

Special Requirements

Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.

Must possess a valid California Class C drivers license and comply with the Citys Motor Vehicle Safety Policy during the course of employment.

Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation.

The City of Pasadena contracts with the California Public Employees' Retirement System (CalPERS) to manage our defined benefits program for eligible employees. CalPERS manages the pension and health benefits to more than 1.6 million public employees, retirees, and their families and more than 3,000 employers.

Effective January 1, 2013, new members to CalPERS will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula (if a miscellaneous employee) and 2.7% at 57 benefit formula (if a safety employee).

Employees who are deemed "Classic" members of CalPERS or a reciprocal system such as the Los Angeles County Employees' Retirement System (LACERA) or Los Angeles City Employees Retirement System (LACERS) will receive the 2.5% @ 55 benefit formula (if a miscellaneous employee) or 3% at 55 benefit formula (if a safety employee). A CalPERS "Classic" member is a member who previously worked for a California public agency and meets the following criteria:

• First established CalPERS membership or membership in a CalPERS reciprocal agency prior to January 1, 2013,
• And is hired by the City of Pasadena after a break in service of less than six months
• And did not have concurrent (overlapping) service with the other agency.

01

What is your highest level of education completed?

• High School or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree

02

What best describes your years of progressively responsible experience in performing technical and administrative support?

• 4 or less years of experience
• 4-6 years of experience
• 6 or more years of experience

03

What best describes your years of direct public contact experience?

• Less than 1 year of experience
• 1-2 years of experience
• 2 or more years of experience

04

In 200 words or less, list the progressively responsible experience you possess. (Include the name of the agency where the work was performed, your title, and duties performed. If none, respond N/A.)

Required Question

Employer City of Pasadena

Address 100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Phone (626) 744-4366

(626) 744-4366

Website http://www.cityofpasadena.net/humanresources