Job Title: Policy Administration Representative
Pay: $16/hour
Location: Onsite – Fremont, MI
Schedule: Monday–Friday, 8:00 AM–5:00 PM (flexibility to start earlier)
Key Responsibilities
Process policy changes with a high degree of accuracy across multiple categories on a daily basis.
Review and respond to incoming correspondence from the Contact Center, USPS mail, social service and housing organizations, external agents, insurance departments, and attorneys.
Communicate with internal departments and external organizations to obtain or provide important and sometimes sensitive information.
Exercise strong judgment and decision-making skills to determine the best course of action while adhering to company guidelines and regulatory requirements.
Meet established production and quality performance expectations.
Perform additional duties as assigned.
Maintain compliance with all company policies and standards.
Qualifications
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to handle sensitive information with professionalism and discretion
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced, production-driven environment