Policy and Performance Analyst
Salary
$87,672.00 - $108,243.20 Annually
Location
City of Santa Monica, CA
Job Type
Full-Time Regular
Job Number
261316-01
Department
Housing and Human Services
Division
HHS - Housing
Opening Date
06/29/2026
Closing Date
7/13/2026 5:30 PM Pacific
Job Summary
Definition: Performs detailed analytical work that involves directing or participating in gathering information, making statistical analyses, studying special operational and/or programmatic problems, and developing improved systems and procedures, which lower operating costs or increase efficiency. Analyzes, evaluates and establishes metrics for programs, processes, and delivery methods. Conducts project research, compiles performance metrics, makes recommendations, and presents findings. Develops and implements strategies to connect underserved community members to departmental/community programs and resources.
Please note that the eligibility list resulting from this recruitment will be used to fill other vacancies that occur during the next twelve months unless the list is exhausted prior.
Representative Duties
Coordinates program analysis and policy-development for department or division operations. Consults with internal and external experts and stakeholders in the development and implementation of programs and policy development projects.
Interprets, evaluates, and applies policies, procedures, and regulations. May revise, modify or develop policies and procedures to improve efficiencies or respond to community needs. Keeps abreast of charges in relevant regulations and laws in area of responsibility. Evaluates interdepartmental programs and processes that would improve service-level delivery and information available to the public.
Researches and evaluates operational programs and initiatives for a department or division; conducts detailed statistical studies and completes reports as necessary. Makes recommendations regarding program, project and policy efficiencies and financially viable courses of action supporting the fiscal goals of a City department or division.
Develops, plans, and implements new or revised public information programs to improve the delivery of information and services to the public.
Conducts quantitative and qualitative analyses, establishes metrics, and prepares reports with recommendations for courses of action to improve service-level delivery.
Advises community members regarding the availability of programs and services, including eligibility criteria and application processes. Handles sensitive community/participant complaints and responds to inquiries.
Provides analytical data for the development of both outward-facing and internal written, web, and social-media-based materials.
Prepares recommendations for managers and department directors. Prepares written reports and delivers oral presentations to boards, commissions, City Council, and City leadership.
Trains, supervises, assigns and evaluates the work of clerical support, as assigned.
Performs other duties, as assigned.
Requirements
Knowledge of:
Principles and practices of public administration
Community engagement techniques
Quantitative and management analysis techniques
Research techniques
Principles of report writing
Principles of program planning, monitoring, implementation and evaluation
Applicable federal, state, and local laws and regulations
Principles of budget preparation and administration
Basic principles of staff supervision and training
Effective leadership, management, and coordination techniques
Effective customer service techniques
Ability to:
Supervise and train staff
Analyze and solve administrative problems
Research and interpret complex technical information
Read and comprehend financial information
Communicate effectively, both orally and in writing
Act as a resource for departmental concerns
Keep abreast of current developments in area(s) of specialty
Maintain accurate records
Prepare and present effective presentations
Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public
Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches
Provide effective customer service
Skill in:
Using a personal computer and applicable software applications
Effective written and verbal communications
Working effectively with persons from diverse social, cultural and economic backgrounds
Bilingual Spanish/English skill may be required for select positions
REQUIREMENTS
Minimum Qualifications:
Option A
Education: Graduation from an accredited college or university with a masters degree in public administration, business administration, public policy, urban planning, or a closely related field.
Experience: Two years of recent, paid work experience in the public sector performing analytical research, statistical or financial analysis and preparing reports related to research findings.
Experience with internal and external stakeholder engagement, establishment of service-level delivery metrics, coordination of policy-development projects, and preparation of written reports for oral presentations to elected bodies is desirable.
Option B
Education: Graduation from an accredited college or university with a bachelors degree.
Experience: Four years of recent, paid work experience in the public sector performing analytical research, statistical or financial analysis and preparing reports related to research findings.
Licenses and Certificates:
Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Supplemental Information
How to Apply:
Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.
Selection Process:
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of a combination of any of the following and is subject to change as needs dictate:
Training and Experience Evaluation
Oral Interview
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the Citys civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Background Investigation:
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Inclusion & Diversity Statement
The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
WORKING CONDITIONS
Work is typically performed indoors in a home office or work office setting in accordance with the City's Hybrid Workplace policy. Office work may require sitting for prolonged periods of time and using a computer keyboard, mouse, and screen. The incumbent is required to visit various community facility sites and may be exposed to change weather conditions and temperatures. Offsite assignments and irregular work hours are also required. Attends community and commission meetings and participates on committees which may occur during evening or on weekends.
The Citys liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
01
The position of Policy and Performance Analyst requires graduation from an accredited college or university with either a masters degree in public administration, business administration, public policy, urban planning, or a closely related field or a bachelor's degree. Do you meet this requirement? (Note: If YES, you must submit a copy of your college-level transcripts or degree copy. Applicants who indicate receipt of college-level coursework from a foreign institution must provide United States credential equivalency verification along with a copy of your transcripts. All materials must be received in the Human Resources Department no later than close of business on the application closing date. You must attach a scanned copy of your college-level transcripts or degree copy to your on-line application. If you have a master's degree and wish for it to be considered as part of your qualifications you must submit your college-level transcripts or degree copy for your master's degree as well. Failure to do so will result in your application being disqualified.)
02
Please describe your public sector experience performing analytical research and statistical or financial analysis, including the preparation of reports related to research findings. Please describe one assignment in greater detail, including the nature of the assignment, your research, statistical, financial, or analytical methods, and the process of developing alternatives and recommendations. Please include specific information regarding your role in the research, analysis, and recommendation process.
03
Please describe your experience with internal and external stakeholder engagement. Please describe one engagement assignment in greater detail, including the nature of the engagement process and your specific role in its development and implementation. If you have no such experience, please write N/A.
04
Please describe your experience with a successful community outreach or engagement initiative that you have developed and/or led. How did you analyze the impact and effectiveness of that effort? If you have no such experience, please write N/A.
05
Please describe your experience authoring written reports and/or making oral presentations before community groups. Please describe one written report and/or oral presentation in greater detail, including the nature of the report and/or presentation and your specific role in writing and/or presenting it. If you have no such experience, please write N/A.
Required Question
Employer City of Santa Monica
Address 1685 Main Street, Room 101
P.O. Box 2200
Santa Monica, California, 90401
Phone 310-458-8697
Website https://www.santamonica.gov/departments/human-resources