Policy Development and Engagement Program Assistant
Salary
$4,495.00 - $5,812.78 Monthly
Location
Remote, CO, USA, CO
Job Type
Full Time
Job Number
KAA 9773 PA I 6.26
Department
Department of Labor and Employment
Division
Division of Labor Standards and Statistics
Opening Date
06/24/2026
Closing Date
7/2/2026 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
Remote
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
david.stevenson@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL July 2nd, 2026 at 5:00 PM
This position is expected to be 100% remote.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace - and Colorado communities - with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:
Our agency website: Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans' Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of Job
Salary Information:
HOURLY
$25.93 - $33.54
BIWEEKLY
$2,074.62 - $2,682.82
MONTHLY
$4,495.00 - $5,812.78
Position purpose:
This position reports to the Mediation Administrator, and assists with work related to all programs within the Policy Development and Engagement unit which include, policy development, mediation, hiring, training, staff development, and outreach. This is a unique position that works on a variety of projects, from processing and responding to Colorado Open Records Act (CORA) requests, to assisting in the Division hiring process.
This position utilizes a variety of systems, such as Colorado Employee Data System (EDSys), CDLE's personnel management system, Docusign, Labor Standards Claims System (LSCS) aka Salesforce, Zoom Enterprise, and Google Workspace, with a strong focus on Google Sheets and Google Docs.
This position is the point of contact for managers of these specialized programs to identify operational needs, organization and best practice strategies for process improvements or operational changes to increase productivity, as well as ad hoc projects assigned. This position is familiar with the daily operations of each of the programs they support; and they use judgment in determining the priority of needs for each area.
Duties
A. Program Support
This position assists in all aspects of the Policy Development and Engagement Program, which encompasses policy, hiring, training, and mediation. This position assists program managers in delegating duties to manage the Units operational needs. This position conducts research and compiles information on behalf of the Unit. This position assists with reports related to Unit services, performance, and projects. Develops and maintains process and procedures for the Unit's operational needs, identifies best practices for program area duties that relate to scanning or data entry; and maintains tracking spreadsheets for various complaints and inquiries while Units are being established in Salesforce.
This position monitors and analyzes workflow and productivity at the intake level to develop and document team tasks, work processes and procedure manuals. Create, revise, and implement specific Unit procedures related to workflow, coverage, correspondence, and timeliness. Collaborate with Unit staff members to identify needs and design processes for providing services and support functions in an efficient manner and streamline coordination among various work groups. Participate in Unit and division process improvement projects and activities; identify opportunities that can streamline program area workflow, working with the Subject Matter Expert (SME), Program Manager and/or Policy Advisor to ensure new program objectives are met, increase efficiency and customer service. Engage support team members in process improvement efforts and in adapting to new processes and procedures to ensure that everyone is informed and has the understanding and tools needed to succeed.
This position is relied on by the Program Manager, SME and/or Policy Advisor to develop best practices for intake when designing Google Docs and Google Sheets, implementing new programs into Salesforce and updating content for the program areas external web pages. The position stays current with ever-changing legislation and regulations specific to each program area. This position will be relied upon by management to seek opportunities to incorporate value added services for both external and internal customers.
B. Data Collection and Organization
This position collects, sorts, and stores numerous data points for various Units within the Policy Development and Engagement Unit. This position mainly uses Google Sheets and Google Docs to collect, sort, and store this data. This position constantly reviews data storage documents for clarity and accuracy, utilizing software such as EDSys, Salesforce, and Identity Manager. This position responds to manager requests for the production of data, documents, or records in response to inquiries or public Colorado Open Records Act (CORA) requests submitted to the Division, ensuring personal identifying information (PII) is sanitized if required by law, policy, or practice, as well as anticipating what data might be helpful to make an informed decision in relevant programs. This position works with Division SMEs to respond to CORA requests submitted by various members of the public.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Classification
H4R1XX - Program Assistant I
MINIMUM QUALIFICATIONS:
Experience Only:
Four (4) years of professional experience in an occupational field related to the work assigned to the position
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years
Required Competencies:
Demonstrated written communication skills, including the ability to relay complex and detailed information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of all analyzed information;
Critical thinking and analysis skills, including having the ability to evaluate and analyze applicable information in order to apply knowledge and ensure compliance;
Organizational skills, including planning, prioritization, and time management in order to meet deadlines;
Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the Division;
Interpersonal skills, including the ability to work collaboratively with a variety of different stakeholders, both internally and externally;
Customer service skills, including the ability to diplomatically interact with difficult internal and external stakeholders and de-escalate situations when necessary;
Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;
Self-motivated, reliable, and accountable; including the ability to work independently and complete work with minimal supervision;
Problem-solving skills, including the ability to review and analyze information in order to recommend solutions;
Professional demeanor;
Knowledge and understanding in the use of the following software: Salesforce, Adobe Acrobat Pro, and Google Workspace, specifically Google Sheets and Google Docs.
Preferred Qualifications:
Conditions of Employment:
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Directors Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Supplemental Information
For questions regarding this recruitment, please contact: david.stevenson@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.
Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
Work Visas
CDLE does not sponsor Work Visas of any type.
Applicant Use Of AI
The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the informations accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinators at CDLE_HR_ADA@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
I acknowledge the comparative analysis process for this position will consist of a review of the information contained within my application/job duty statements and that any attachments will not be included during the minimum qualification screening or application review. The structured application review/numerical scoring of my application will be based on the content listed in the job duty statements, the preferred qualifications, required competencies, and answers to supplemental questions. My responses to the supplemental questions will be scored based on my ability to follow instructions and provide detailed, clear, and concise answers to each question.
02
Both hiring and mediation involve highly confidential data (salaries, resumes, interpersonal conflicts). Describe a time in a previous role where you were privy to sensitive or confidential information. How did you ensure that information remained secure, and how did you handle questions from curious colleagues and people who were not allowed to know certain sensitive information?
03
This position will assist in tracking multiple hirings and reallocations (promotions, lateral movements) each at different stages in their process, while simultaneously providing timely and accurate support to hiring managers and employees. Provide an example of a time when you had multiple projects at different stages and how you handled those projects? What were the challenges? How would you let someone know that you won't make a deadline?
04
In this role, you might spend the morning proofreading and formatting a draft of a public guidance document or internal policy guidebook, or redacting personal identifying information from a PDF document involving investigation records, and the afternoon coordinating logistics for new employee training with the training specialist. How do you manage your energy and focus when switching between analytical tasks and interpersonal tasks?
05
This position will use Google Workspace on a daily basis. Please detail your professional experience using the applications below. Please include in your detailed answer which position for which this experience applies. If you do not have previous experience with one or more of the listed Google programs, please describe how you have learned a new software, program, or technology. a. Google Calendar b. Google Docs c. Google Sheets
Required Question
Employer State of Colorado
Address See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website https://careers.colorado.gov/