Policy Services Supervisor

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

The Policy Services Supervisor oversees day-to-day policy service operations within the Commercial Enterprise Department. This role ensures accuracy, timeliness, and efficiency in policy servicing while providing guidance and support to Underwriting Technicians and team leads.

Work Location

Office

This position is an in-office role located in West Bend, Madison or Appleton, WI. No remote opportunities for this position are available at this time.

Hybrid

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position will be based in West Bend, WI.

The internal deadline to apply is 8/14/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications

Key Responsibilities

• Direct and support Underwriting Technicians and team leads in completing policy service tasks.
• Monitor daily workflows to ensure adherence to quality and service standards.
• Assist in identifying training needs and deliver hands-on training for team members.
• Provide coaching and feedback to improve individual and team performance.
• Implement established workflows and suggest improvements for efficiency.
• Coordinate with IT and Product Development teams on automation issues as directed by the manager.
• Track productivity and quality metrics; report results to the Policy Services Manager.
• Conduct performance evaluations and recommend personnel actions such as promotions or salary adjustments.
• Participate in hiring and onboarding of new team members.
• Ensure compliance with company policies and procedures.

Preferred Experience and Skills

• 5 years underwriting processing experience
• 1 year of leadership experience
• Interpersonal skills
• Knowledge of personal computers
• Oral and written communication skills
• Supervisory and mentoring skills

Preferred Education and Training

• Bachelor's degree in Insurance, Business or related field
• Associate in General Insurance designation

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.