Policy Specialist and Grievance Coordinator

University of North Carolina

Chapel Hill, NC

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JOB DETAILS

SALARY

$70,000–$84,000 Per Year

SKILLS

Administrative Skills, Americans with Disabilities Act (ADA), Analysis Skills, Benchmarking, Childcare, Communication Skills, Conflict Resolution, Consulting, Customer Relations, Data Quality, Detail Oriented, Editing, Equal Employment Opportunity (EEO), Establish Priorities, Federal Laws and Regulations, Genetics, Higher Education, Human Resources, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Online Communications, Organizational Skills, Patient Care, Performing Arts, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Management, Record Keeping, Recreation, Regulatory Compliance, Rehabilitation Act, Research Skills, Retail, State Laws and Regulations, Student Housing, Technical Writing, Training/Teaching, University/School Policies, Writing Skills

LOCATION

Chapel Hill, NC

POSTED

Today

Posting Information

Posting Information
Department
University Compliance Office-263000

Career Area
Other

Posting Open Date
06/19/2026

Application Deadline
07/06/2026

Open Until Filled
No

Position Type
Permanent Staff (EHRA NF)

Working Title
Policy Specialist and Grievance Coordinator

Appointment Type
EHRA Non-Faculty

Position Number
20030952

Vacancy ID
NF0009837

Full Time/Part Time
Full-Time Permanent

FTE
1

Hours per week
40

Position Location
North Carolina, US

Hiring Range
$70,000 - $84,000

Proposed Start Date
08/17/2026

Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit
The University Compliance Office (UCO) is UNC-Chapel Hill's designated, central office for addressing a wide variety of compliance matters that originate in state or federal law. The UCO is the designated office to address issues related to discrimination and harassment based on any protected status, including sexual assault, sexual violence, interpersonal violence, and stalking. The UCO is also the designated office for compliance with the Clery Campus Safety Act. The UCO addresses all matters related to compliance with relevant education and employment laws and regulations, including Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and other related laws. The UCO is also the University's designated, central office for compliance with laws and policies related to minors on campus. The UCO is the University's central investigations office for matters involving the above forms of misconduct, improper relationships, workplace violence, the Alcohol Policy as applied to employees, the Whistleblower Policy, retaliation based on any of the foregoing, FML, or First Amendment expression, and other investigations as designated. The UCO is the University's designated, central office for oversight of all the University's compliance efforts related to the ADA and Sections 503 and 504 of the Rehabilitation Act. The UCO's compliance efforts include creating, implementing, and enforcing University policies that promote a safe and welcoming campus community; providing accommodations for students and employees based on protected status; handling matters related to equal employment opportunities; and providing educational programs and consulting services in these areas across campus.

Position Summary
This position will serve as the University Compliance Office's Policy Specialist, providing support to the University Compliance Office and the Office of Human Resources in development, revision, and maintenance of University policies owned by the office. Duties and responsibilities will include:

* Managing the policy development and review process for all University Compliance Office and Office of Human Resources policies. Managing the policy development process for other campus compliance-related policies, as directed. This includes working with subject matter experts to develop new and update existing policies.
* Benchmarking peer institution policies and procedures on a variety of matters.
* Managing process for submitting policy revisions to the policy management system and the University's Policy Review Committee (PRC) for University Compliance Office policies.
* Drafting, revising, and maintaining all University Compliance Office and Office of Human Resources policies, including assisting with internal identification of applicable policies for office notices and maintaining accurate records of policy revisions.
* Work with relevant University communicators to ensure policy information is accurately reflected in University communications, including websites.

This position will also serve as the Grievance Coordinator for SHRA and EHRA Non-Faculty employees. Duties and responsibilities will include:
* Intake and assessment of SHRA and EHRA-NF grievances to determine if issues outlined in the grievance are covered by policy.
* Managing the grievance process for eligible grievances in accordance with defined policies and procedures, including management of the process at each step.
* Providing support to employees, respondents, grievance panels, and grievance panel chairs for navigating the grievance process.
* Working with partners in the UNC System Office, the University Office for Human Resources, and other campus partners.
* Incumbent may also serve as the Vice Chair and/or committee member of the EHRA Non-Faculty Grievance Committee and participate in EHRA Non-Faculty grievance hearings as a voting member of the committee.

Minimum Education and Experience Requirements
Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience
Excellent written and oral communication skills.
Technical writing and editing experience.
Detail oriented and able to analyze complex information.
Demonstrated analytical and critical thinking skills to formulate policy options, provide advice, and develop viable recommendations.
Demonstrated ability to conduct research, including benchmarking research on policies.
Demonstrated ability to multi-task and prioritize multiple projects in same timeframe.
Ability to become self-educated about new subject areas in policy.
Demonstrated ability to effectively manage tasks in an organized manner.
Proactive, highly responsive, and strong customer focus.
Ability to establish and maintain positive, professional relationships with administrators, faculty, and staff.

Preferred Qualifications, Competencies, and Experience
Previous policy development experience.
Experience working with formal grievance processes or with conflict resolution.
Previous experience with laws administered by the UCO, including Title VI, Title VII, Title IX, VAWA, Clery, and related laws.
JD preferred.
Experience at a large university and/or with compliance/non-discrimination policies at a similar institution.
Strong proficiency in Microsoft Office Word, Excel, and Outlook.
Experience working with diverse populations.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions
Please submit a professional writing sample related to report writing, policy work, or other professional writing.

Quick Link

Posting Contact Information
Department Contact Name and Title
Rachel Traver, Human Resources Specialist

Department Contact Telephone or Email
rach26@ad.unc.edu

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

About the Company

University of North Carolina

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