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Policy Specialist, gTech Ads Customer Experience

Google

Boulder, CO

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JOB DETAILS
SKILLS
Analysis Skills, Business Analysis, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Equal Employment Opportunity (EEO), Identify Issues, Knowledge Management, Management Consulting, Online Advertising, Operational Improvement, Problem Solving Skills, Product Reviews, Product Support, Project/Program Management, Reporting Dashboards, Resolve Customer Issues, Sales, Strategic Planning, Technical Support
LOCATION
Boulder, CO
POSTED
1 day ago
The application window will be open until at least May 27, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in a project or program management, consulting, or client-facing role.

Preferred qualifications:

  • Experience in technical troubleshooting or customer support with a customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
  • Experience in problem-solving to develop strategic perspectives on customer-focused solutions.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience in managing and influencing stakeholders along with strong communication skills.
  • Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
  • Ability to work well in an environment with people from all backgrounds.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of customers’ needs.In this role, as a part of the gTech Ads Customer Experience organisation a customer centric, solution-generating team dedicated to helping advertisers and sales teams get the most out of Google's products. As a Product Support Consultant, you will have deep product knowledge, provide high-quality customer support and ‘own’ end-to-end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem solving skills to proactively detect and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
The US base salary range for this full-time position is $92,000-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Deliver outstanding customer service across the entire customer journey by troubleshooting and resolving issues in direct collaboration with Google's advertisers and Sales teams, agencies and partners.
  • Apply product expertise to solve technical customer issues and escalations and carry out projects.
  • Leverage data and insights to develop action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews and product adoption.
  • Collaborate with Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues and understand customer pain points.
  • Share insights and provide expertise to partner teams to support product and process improvements, while driving team culture and success across a globally dispersed team.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V

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