We are currently looking for a Policyholder Services Associate to join our team! Our Policyholder Services department maintains files, processes change requests, and provides status updates for all in-force policies within Americo's administrative systems, in accordance with State and Federal guidelines.
Key Responsibilities
Process in-force policy requests
Prepare accurate written correspondence to policy owners and agents
Create disbursements and financial transactions in accordance with policy processing guidelines
Research problem situations to correct user or system errors in support of clients and other business units
Work on special projects as assigned
Meet all service level agreements on processing requests
Knowledge, Skills, and Abilities
Independent problem-solving abilities
Ability to complete less complex financial and non-financial requests
Ability to multi-task while accomplishing work-related items
Detail-oriented with a strong attention to deadlines
Ability to prioritize work to ensure timely completion of all tasks
Computer proficiency
Excellent organizational skills
Typing speed of at least 40 wpm
Ability to work in a team environment
Numbers & Facts
Location
Kansas City, MO
Skills
Change Requests/Ordersunmatched
Computer Skillsunmatched
Customer Service Systemsunmatched
Detail Orientedunmatched
Disbursementsunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
Financial Transactionsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Prepare Correspondenceunmatched
Problem Solving Skillsunmatched
Service Level Agreement (SLA)unmatched
Team Playerunmatched
Time Managementunmatched
Typingunmatched
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