Description
Job Title: Polisher
Reports To: Floor Manager / Assistant General Manager / General Manager
Department: Front of House - Service Support (in partnership with Stewarding)
Employment Type: Hourly, Non-Exempt
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
Polishers ensure every tabletop item-glassware, silverware, plates, decanters, service utensils-is spotless, properly staged, and service-ready. You'll maintain par levels, organize service stations, uphold sanitation standards, and partner with servers, runners, and stewarding to deliver a polished, efficient dining room that reflects JAG's high standards.
Key Responsibilities
Quality & Standards
- Inspect and polish glassware, silverware, plates, and service tools to a pristine, streak-free finish.
- Check for chips, cracks, stains, and water spots; remove damaged items from circulation and report to leadership.
- Follow JAG standards for tabletop setup, polish technique, and presentation details.
Tabletop Readiness & Staging
- Build and stage roll-ups, markups, and preset items to spec by meal period and menu.
- Maintain par levels of polished wares at server stations, side stands, and service bars.
- Ensure correct glassware and silverware are available by course and seat number needs.
Organization & Stocking
- Keep polishing areas, stations, and storage shelves organized, labeled, and mapped.
- Rotate inventory using FIFO; manage polishing linens/microfiber cloths and replace as needed.
- Restock linens, napkins, polish kits, trays, and caddies to par.
Sanitation, Safety & Compliance
- Follow DOH and JAG sanitation standards: clean hands/gloves, polish cloth hygiene, and cross-contamination prevention.
- Operate glasswasher/3-compartment sink with correct wash/rinse/sanitize steps; verify sanitizer PPM and log as required.
- Handle hot glassware safely; follow glass break and ice contamination protocols; use PPE and chemicals per SDS.
Team Support & Communication
- Support servers, runners, and bartenders during service with timely glassware/silver restocks.
- Participate in pre-shift lineups; communicate 86s, shortages, or quality issues in real time.
- Assist with opening/closing and deep-clean sidework (polish stations, racks, shelves, mats).
Events & Private Dining (as applicable)
- Stage PDR and banquet sets (chargers, specialty glass, cutlery kits) to event specs and timelines.
- Support quick turns between events with accurate resets.
Requirements
Required Qualifications
- 6+ months of FOH support, polishing, stewarding, or related experience in high-volume restaurants preferred; we'll train the right candidate.
- Extreme attention to detail and pace; ability to maintain standards during busy service.
- Knowledge of basic sanitation; Food Handler certification (or ability to obtain).
- Clear, professional communication; reliable attendance and teamwork.
- Schedule flexibility (nights, weekends, holidays).
Working Conditions & Physical Requirements
- Stand/walk for extended periods (up to 8+ hours); frequent bending, reaching, and repetitive motions.
- Lift/carry up to 35-40 lbs.; safely handle trays and racks of glassware.
- Work around hot/cold items, steam, and cleaning chemicals; slip-resistant footwear required.
In Return, We Offer You
- Competitive hourly pay with opportunities for growth
- Eligible health & wellness benefits (for qualifying positions)
- Employee dining and partner discounts
- Growth in a values-driven, award-winning hospitality group
Equal Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.