Communication Skills, Interpersonal Skills, Loading Dock, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Restaurant, Telephone Skills, Training/Teaching, Waste/Garbage/Recycle Collection
Responsibilities:
- Enhances the guest experience by providing exceptional service.
- Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
- Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower.
- Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
- Set up and break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
- Straighten the out of place LOUNGE Chairs and set the backs down.
- Records the number of pool guests visiting per hour, recording data.
- Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
- Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
- Performs various maintenance duties as directed to maintain a clean and safe facility.
- Notifies Management to inclement weather or extenuating circumstances. Notifies management of any Biohazards and or Security issues.
- Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
- Receives cash bank from cage. Follows cash handling procedures.
- Promotes safety awareness to minimize injuries.
- Resolves guest issues.
- Adheres to department and property policies and procedures.
- Performs any other necessary duties instructed by manager.
Competencies:
- High energy level.
- Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
- Must project a professional and positive image.
- Ability to handle and carry out instructions.
- Must be able to maintain composure under stress in a fast-paced work environment.
- Ability to work a flexible schedule.
- Excellent interpersonal skills.
- Must be able to communicate clearly and effectively with all Hard Rockers and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
- Basic reading skills.
- Must be able to stand for long periods of time.
- Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.