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Pool Front Desk Attendant

Fitness Formula Clubs (FFC)

Chicago, IL

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JOB DETAILS
SALARY
JOB TYPE
Temporary
SKILLS
CPR Certification, Cellular Telephone, Communication Skills, Customer Service Management, Customer Support/Service, Dental Insurance, Disciplinary Action, Facilities Management, Facilities and Maintenance, First Aid, Housekeeping/Cleaning, Identify Issues, Interpersonal Skills, Maintenance - Pool, Multitasking, Office Equipment, Organizational Skills, Retail, Safety Standards, Team Player, Telephone Skills, Time Management, Training/Teaching, Vision Plan
LOCATION
Chicago, IL
POSTED
30+ days ago
Benefits:
  • Dental insurance
  • Employee discounts
  • Training & development
  • Vision insurance
  • Wellness resources

We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.

Position: Pool Front Desk Attendant 
Job Type: Part-time/Seasonal (April-October)
Location: Sandburg Pools (Managed by FFC Old Town)
Compensation: $17 per hour 

Pre-Season Duties and Responsibilities at Both Pools: (April/May)
  • Unpack all pool supplies and deck equipment from cabanas
  • Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
  • Thoroughly clean the interior of pools and gutters
  • Set up pool deck and seating according to designated photo layout
In-Season Duties and Responsibilities:
  • Check in and greet members by name and always with a smile
  • Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
  • Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
  • Know and follow procedures as described in the appropriate procedures manual
  • Enforce all pool rules including usage restrictions for limited use passes
  • Answer all questions for members and guests in accordance with pool procedures
  • Be aware of information sheets on various activities
  • Responsible for control of cash handled at the register
  • Answer phone promptly and direct calls accordingly in a professional manner
  • Keep front desk area clean, neat and organized
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Attend all required department and club staff meetings
  • Provide additional support the Customer Service Manager as needed
  • Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
  • Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
  •  Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
  • Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift
Post-Season Duties and Responsibilities at Both Pools (September/October)
  • Break down pool deck setup and properly store equipment and supplies 
  • Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
  • Clean and prepare pools and gutters for off-season closure
  • Assist with packing and securing all seasonal materials for storage and put into the cabanas
Qualifications:
  • Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
  • Must be at least 16 years of age
  • American Red Cross CPR Certification (or equivalent)
  • American Red Cross First Aid Certification (or equivalent) (Certification course may be available)
Minimum Requirements:
  • Ability to remain alert, stand, and walk for extended periods
  • Ability to lift and carry rescue equipment and assist patrons when necessary
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic personality
  • Ability to multitask, demonstrate initiative and strong work ethic
  • Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity
  • Availability to work weekends, holidays, and peak summer hours
  • Maintain a professional appearance and demeanor while on duty
  • Follow uniform, attendance, and code-of-conduct policies at all times
Professional Conduct and Performance Standards
  • All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.
  • Maintain a professional appearance and demeanor while on duty
  • Wear the assigned uniform and identification at all times while working
  • Arrive on time, prepared, and ready to work for all scheduled shifts
  • Remain alert, attentive, and engaged throughout all rotations
  • Refrain from socializing, personal phone use, or distractions while on stand
  • Communicate clearly and respectfully with members, guests, and coworkers
  • Follow all policies, procedures, and directives from Pool Management
  • Demonstrate teamwork, reliability, and a strong commitment to safety
  • Maintain confidentiality regarding member and facility information
  • Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination

About the Company

F

Fitness Formula Clubs (FFC)

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