Professional Pools & Care is looking for a Pool & Spa Retail Associate to join our team!
As a Retail Associate, you will:
- Utilize cash registers, electronic scanners, and other related equipment to process transactions.
- Assist customers with purchases, answer product questions, and provide outstanding service.
- Work with POS systems (experience preferred, but training available).
- Maintain a clean and organized sales floor and back stock area.
- Support merchandising, stocking, and display setup.
- Have the opportunity to learn about pool/spa products and water chemistry (knowledge is a plus, but not required).
The ideal candidate:
- Is dependable and reliable.
- Has excellent customer service and communication skills.
- Pays close attention to accuracy and detail.
- Is eager to learn and grow in a retail environment.
If you’re a motivated team player with a positive attitude, we’d love to hear from you!
Responsibilities:
- Assist customers by answering questions, providing recommendations, and ensuring a great shopping experience.
- Ring up sales using a POS system, handle cash/card transactions, and arrange for delivery or pick-up when needed.
- Greet customers upon entry and build rapport through conversation.
- Set up merchandise displays and maintain an organized sales floor and stockroom.
- Answer phone calls, assist with inquiries, and handle high call volumes professionally.
- Cross-sell and upsell products while staying up-to-date on new merchandise.
- Work collaboratively with the team to provide excellent customer service, especially during peak times.
Qualifications:
- Customer service experience preferred (retail, sales, or similar roles).
- Ability to lift up to 50 lbs and work in a fast-paced environment.
- Strong communication skills (both written & verbal) and a cheerful, customer-focused attitude.
- Basic familiarity with POS systems (or willingness to learn).
- Flexibility to work varied schedules, including weekends or peak seasons.
- Water chemistry knowledge is a plus, but not required—training available.
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
About Professional Pools & Care:
At Professional Pools & Care, we transform backyards into personal havens with beautifully designed swimming pools, premium hot tubs, and exceptional customer care.
We are committed to:
- Expert In-Store Guidance: Helping customers find the perfect solutions by offering personalized advice and product knowledge.
- Quality Craftsmanship: Delivering durable, beautiful, and functional designs that stand the test of time.
- Customer-Centric Service: Building lasting relationships with our clients through attentive, personalized service.
- Integrity and Reliability: Operating with honesty, transparency, and professionalism in every aspect of our work.
- Empowering Our Team: Creating a supportive environment where employees can thrive, grow, and feel valued.
Through our dedication to these principles, we aim to continue our 26-year tradition of making dreams a reality, one pool and hot tub at a time.
Our Core Values
At Professional Pools & Care, our core values guide everything we do. They define who we are, what we stand for, and how we serve our customers and community:
✅ Customer Commitment – Delivering exceptional service and value.
✅ Integrity – Acting with honesty and ethical responsibility.
✅ Quality – Striving for excellence in products and service.
✅ Teamwork – Supporting and collaborating to achieve success.
✅ Innovation – Embracing creativity and continuous improvement.
✅ Safety – Prioritizing a safe environment for employees and customers.
✅ Accountability – Taking ownership of actions and outcomes.
✅ Sustainability – Promoting eco-conscious practices.
✅ Community Engagement – Giving back and supporting local initiatives.
✅ Respect – Treating everyone with dignity and professionalism.
If you share these values and want to be part of a growing team, we’d love to hear from you!
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