Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Job Summary
We are seeking an experienced and customer-oriented Sr. Retail Sales Associate to join our team. In this role, you will be the face of our brand, providing exceptional customer service, performing expert pool water testing, and ensuring a positive shopping experience for all customers. Your deep knowledge of pool chemicals and maintenance will be vital in providing tailored solutions for our clients' pool and spa needs.
Key Responsibilities
Water Testing & Analysis: Perform precise water testing (pH, chlorine, alkalinity, calcium hardness, cyanuric acid, etc.). Explain results clearly to customers and provide expert treatment recommendations.
Customer Consultations: Engage with customers to understand their pool/spa needs and provide tailored product recommendations for chemicals, equipment, and accessories.
Sales Operations: Process transactions accurately and efficiently using the POS system. Proactively upsell complementary products to maximize sales opportunities.
Inventory & Merchandising: Maintain an organized and visually appealing sales floor by restocking shelves and arranging merchandise. Assist with inventory counts and receiving shipments.
Maintenance & Support: Fill chlorine jugs for customers. Assist with opening and closing procedures, including bank deposits.
Required Skills & Qualifications
Experience: Minimum 1–2 years of experience in the pool industry.
Technical Knowledge: Strong understanding of water chemistry and pool equipment systems (pumps, motors, chlorinators).
Physical Requirements: Ability to lift and carry heavy items up to 50 lbs regularly. Ability to stand for extended periods.
Soft Skills: Excellent communication, active listening, and problem-solving skills. Proactive, detail-oriented, and dependable.
Certification: Certified Pool Operator (CPO) certification is a significant plus.
Availability: Flexibility to work various shifts, including weekends and holidays.