Pool Supervisor - Shangri-La Resort + Golf Club

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Pool Supervisor

JOB DESCRIPTION The Pool Supervisor is responsible for overseeing the daily operations of the pool facility to ensure a safe, clean, and enjoyable environment for guests and members. This position supervises pool attendants, enforces safety regulations, coordinates daily operations, and provides exceptional guest service. The Pool Supervisor ensures that all pool areas are maintained according to company standards, health regulations, and safety guidelines.

REPORTS TO Resort Entertainment & Recreation Manager

KEY RESPONSIBILITIES

Operations Management

• Oversee daily pool operations, including opening and closing procedures.
• Ensure the pool deck, lounge areas, and surrounding facilities are clean, organized, and properly maintained.
• Monitor pool conditions and ensure compliance with local health and safety regulations.
• Coordinate pool setup, including chairs, umbrellas, towels, and recreational equipment.

Staff Supervision

• Supervise and support pool attendants during shifts.
• Create and manage staff schedules to ensure adequate coverage.
• Provide training, guidance, and coaching to team members.
• Monitor employee performance and report issues to management as needed.

Guest Service

• Greet guests and members and ensure a positive and welcoming pool experience.
• Address guest concerns, complaints, or special requests promptly and professionally.
• Ensure pool rules are communicated and enforced consistently.

Safety & Compliance

• Ensure all safety procedures are followed and that staff remain vigilant while on duty.
• Respond to emergencies and coordinate with management when necessary.
• Ensure staff certifications (CPR, First Aid) remain current.
• Conduct routine safety checks of the pool area and equipment.

Facility Maintenance

• Inspect pool furniture, umbrellas, and equipment regularly and report maintenance needs.
• Coordinate with engineering or maintenance for repairs or operational issues.
• Monitor towel inventory and other pool supplies.

Administrative Responsibilities

• Complete daily reports, incident reports, and operational checklists.
• Assist with ordering supplies and managing pool inventory.
• Support implementation of policies, procedures, and service standards.

QUALIFICATIONS & SKILLS

Education & Experience

• High school diploma or equivalent required.
• Previous experience in aquatics, recreation, hospitality, or pool operations preferred.
• Prior supervisory experience preferred.

Skills & Abilities

• Strong leadership and team management skills.
• Excellent customer service and conflict resolution abilities.
• Ability to remain calm and respond effectively in emergency situations.
• Strong organizational and communication skills.

Certifications

• CPR and First Aid certification required (or ability to obtain upon hire).

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions, including heat and sun exposure.
• Ability to lift up to 40 pounds.
• Ability to respond quickly in emergency situations.

WORK ENVIRONMENT

Work is performed primarily outdoors in a pool or recreational facility environment. The role may involve exposure to sun, water, and varying weather conditions.

ADDITIONAL NOTES

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.

Must be able to pass a background check.